At Sanity.io, we’re building the future of AI-powered Content Operations. We are looking for an experienced and empathetic support engineer who is excited about solving technical issues for our enterprise customers.
Requirements
- Work closely with our Enterprise customers to resolve technical issues and answer questions
- Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues
- Develop standard solutions, author self-serve resources, and improve documentation where needed
- Be the customer’s voice and use people's feedback to help improve our product
- Support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities
- Build and maintain support infrastructure, tooling, and workflows
- Take part in Sanity’s developer community rotation and help answer questions
- Liaise between customers and internal teams during incidents and escalations
- Continuously research best practices and learn existing and upcoming features of Sanity's content platform
Benefits
- A highly-skilled, inspiring, and supportive team
- Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
- A global, multi-culturally diverse group of colleagues and customers
- Comprehensive health plans and perks
- A healthy work-life balance that accommodates individual and family needs
- Competitive salary and stock options program
