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NeatNE

Technical Support Engineer

The Neat Company provides cloud-based document and expense management software for small businesses, automating data entry and simplifying bookkeeping.

Neat

Employee count: 11-50

GB and US only

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We are looking for a Technical Support Engineer to support our customers with Neat hardware and software products. The ideal candidate will be a keen problem-solver with a strong ability to investigate complex issues and a genuine interest in technology.

Requirements

  • Handle Level 3 incident tickets end-to-end
  • Work with Problem Managers to identify root causes
  • Manage urgent and high-priority customer engagements
  • Create and maintain product knowledge-base articles

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United Kingdom +/- 0 hours, and 1 other timezone

About Neat

Learn more about Neat and their company culture.

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For small business owners and solopreneurs, the challenge of managing receipts, invoices, and other financial documents can be a significant drain on time and resources. Many find themselves overwhelmed by paper clutter, which leads to wasted hours on manual data entry and a constant struggle to maintain accurate financial records for tax time and business analysis. This disorganization can obscure a clear view of their business's financial health, making it difficult to make informed decisions and focus on growth. Customers need a simple, efficient way to digitize this paperwork, extract the important data, and keep it securely organized and accessible from anywhere.

The Neat Company directly addresses these frustrations by providing a comprehensive, cloud-based financial data and document management platform. Our customers rely on our solutions to transform their piles of paper into organized, searchable digital records. By using our mobile app, a compatible scanner, or simply emailing documents to their unique Neat account, users can effortlessly capture and centralize their financial information. Our patented technology then automatically extracts key data like vendor names, dates, and amounts, which significantly reduces manual data entry and the risk of human error. This allows our customers to gain real-time visibility into their spending and financial standing. We empower them to move beyond simple document storage to a system that actively helps them prepare for tax season, reconcile accounts, and ultimately, spend less time on bookkeeping and more time on what truly matters—growing their business.

Employee benefits

Learn about the employee benefits and perks provided at Neat.

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SEPTA Ride Share

Tax-free transit.

Holidays

9 paid company holidays and summer hours.

Competitive Salary

Competitive salary, stock options and 401(k) with company match.

Medical, Dental, & Vision

Subsidized coverage for employees and families. Option for high-deductible plan with generously funded HSA plan.

View Neat's employee benefits
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Neat

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