Sanity.io is hiring an Associate Support Engineer to own billing and account-related tickets, collaborate with cross-functional teams, and contribute to AI-driven automation efforts. The ideal candidate has 2+ years of experience in technical support, operations, or engineering-adjacent roles, with hands-on programming experience and strong written communication skills.
Requirements
- 2+ years of experience in technical support, operations, or engineering-adjacent roles
- Hands-on programming experience (JavaScript or similar) and comfort reading code
- Strong written communication skills and ability to explain complex billing concepts clearly
- Detail-oriented and process-driven, without being rigid
- Comfortable working across teams (e.g. Engineering, Finance, Sales, Security, Privacy)
- Experience with billing platforms such as Stripe, Orb, or similar systems (plus)
- Familiarity with SaaS subscription models, usage-based billing, or arrears workflows (plus)
- Curious about AI-driven tooling and interested in contributing to support automation
Benefits
- A highly-skilled, inspiring, and supportive team
- Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
- A global, multi-culturally diverse group of colleagues and customers
- Comprehensive health plans and perks
- A healthy work-life balance that accommodates individual and family needs
- Competitive salary and stock options program
