Customer Success Area Lead

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce:

At Salesforce, the Customer Company, we're igniting the future of business with the powerful combination of AI, Data, and CRM. Guided by our core values, we empower companies across every industry to break new ground and forge deeper connections with their customers. We're also committed to empowering you, our Trailblazers, to drive your performance, accelerate your career growth, and make a real difference in the world. If you believe business is the ultimate platform for change and in companies doing well by doing good, you've found your home.

Accelerate Value. Transform Partnerships. Scale Impact.

Our most strategic customers invest in Salesforce's Professional Services and our Signature Success Plan—our highest level of partnership. As a Customer Success Area Lead (CSAL), you will be a pivotal part of delivering this premium offering. You will leverage your deep business and industry knowledge to partner directly with our most critical customers and guide their journey toward becoming a truly customer-centric company.

We're searching for a bold, high-energy Customer Success Area Lead to join our new team in the Taiwan market. You will be responsible for overseeing customer success initiatives within a specific region or sector, collaborating closely with Customer Success Managers to ensure tailored support and guidance. You'll have a rare chance to evolve our strategy, strengthen performance, and establish the groundwork for sustainable growth in this vital market.

If you're a leader who thrives on bringing out the best in people, transforming potential into momentum, and scaling impact across regions, this is the role for you.

What You'll Be Driving

• Strategic Leadership: Oversee customer success initiatives within a specific region and area, collaborating with Customer Success Managers to enhance client engagement and satisfaction.

• Customer-Oriented Mindset:Affiliate with customer executives to understand their objectives, assess their capabilities, and provide strategic recommendations to help them accelerate their business and technology objectives.

• Executive Relationship Building: Cultivate deep, trusted partnerships with C-level stakeholders, firmly positioning Signature Success as a critical driver of their digital transformation.

• Retention and Attrition Prevention: Work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers and accounts.

• Regional Growth Strategy: Drive proactive strategies that align customer goals with Salesforce capabilities, ensuring perfect alignment with customer goals and delivering measurable, impactful outcomes.

• Customer Advocacy:Advocate for customer success within the organization in driving industry best practices and the evolution of Salesforce products, ensuring our offerings are integral to the customer's success.

• Cross-Functional Collaboration: Work collaboratively with the account team, Customer Success Managers, and Salesforce executives to effectively network within accounts from the C-Level down.

What You'll Bring To The Table

• Industry Expertise: 5+ years of total experience in a customer-facing role, preferably within the SaaS landscape, with a strong background in a specific industry or sector.

• Executive Presence & Influence: Demonstrated ability to drive effective and influential conversations at the C-level. You excel at facilitating difficult discussions and expertly handling objections.

• Operational Rigor: A strong track record of driving measurable results against key performance targets, including adoption, customer satisfaction (CSAT/NPS), and operational efficiency.

• Proven Leadership: A seasoned leader who has navigated change, scaled teams in high-growth environments, and consistently delivered exceptional business outcomes.

• Business Acumen: You possess a deep understanding of the commercial engine behind a SaaS business and approach everything with a true business-owner mindset.

• Regional Market Understanding: Extensive experience operating within Taiwan markets, coupled with a nuanced understanding of local business cultures.

• Communication & Language Skills: Fluency in Chinese and Business-level English are essential.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.