Client Support Specialist

Ready to join the future of work?

Become part of a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work. 🌎

Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first! 🤩

The Client Support Specialist is a key position taking responsibility for the day to day Operations of all GEO workers andclients. Operationswill include managing the life cycle of each workers employment with Safeguard Global.

Key priorities for this position include day to day query management, processing of payroll compliantly with internal/external providers, generation of sales invoices and ensuring timely worker payments.

Day to day tasks include:

• Manage end to end life cycle for GEO workers/clients post onboard.
• Maintain all relevant worker documentation through the life cycle of employment.
• Monitor and maintain benefits during life cycle of employment for each worker.
• Ensure background checks are completed as requested if not finalized prior to first payroll through Implementation.
• Ensure relevant extensions are proactively produced for fixed term contracts where required.
• Annual creation and approval of payroll calendars as required.
• Maintaining master payroll input and data on a daily basis, Ensuring payment accuracy and requested/received in a timely manner for payroll.
• Working with clients to obtain/relay expert in-country requirements during workers life cycle.
• Point of contact for workers queries.
• Work through compliant offboards for all workers whether on Indefinite or Fixed Term Contracts, this could be voluntary terminations or involuntary.
• Day to day HR related service to client, advise on compliant HR related queries.
• Manage any changes in employment contracts, changes after initial onboard such as salary changes or benefits provided.
• Work with Payments Team to ensure any relevant deposits are returned upon worker/client terminations along with any relevant notice periods being met for both worker and client and relevant charges are made.
• Update and maintain in-house systems and files to ensure all details are current and correct.
• Assist Payments team in chasing client late payments.

Skills Required:

• HR administration and customer service experience is desirable
• Experience of client management
• Excellent written and oral communication skills
• Good maths aptitude
• Good attention to detail
• Organisation skills
• Good Geographical Knowledge

Who we are and what we do:

Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe. ✈️

Our Global Benefits

• 👨‍💻 Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
• 🧑‍🍼 Bonding Leave: Enjoy paid leave to bond with your new family member.
• 🎁 2 Charitable Days: Contribute to causes you believe in.
• 🏆 Reward & Recognition Program: Be rewarded for your success and championing our values.
• 💰 Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
• 🏢 Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.

Why become a Guardian:

• ✈️ International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
• ⭐ Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• 📚 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Next Steps:

To express your interest, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.

Welcome to the Future of Work!

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.