Supervisor Technical Product Support

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Supervisor Technical Product Support

Team Description

The service and support team maintains direct contact with customers pre-sale or post-sales or both.

Role and Responsibilities:

• Oversees entire fare filing work for KR agencies and coordinate appropriate resources to resolve critical incidents related to job
• Responsible for private fare filing for airlines and communication with airlines for smooth process.
• Responsible for all spot promotional fare distribution for InterterparkTriple including advanced sales fares, pattern private fares and discounted fares.
• To support and help KR airlines using 3rd party fare filing company (WNS) for CAT33 function for prompt and effective communication with WNS . Support translation of fare sheet if required.
• Ensure accuracy of all distributed fares and performs quality assurance in Sabre GDS to guarantee accurate display.
• Resolve and follow up with distributed fare quote/pricing issues in liaise with Sabre relevant team.
• Expand the fare distribution role to support overseas OTA as well as other KR OTA if above mentioned roles are fully stabilized and affordable.
• Responsible for IBE operation for KR agencies

Qualifications and Education Requirements:

• Minimum High School diploma, University student or graduate. Technical experience strongly desired
• Demonstrates effective teamwork skills
• Demonstrates ability to work under pressure and handling complexity
• Must be organized, able to multi-task and work in all areas as needed
• Proven analytical and troubleshooting skills
• Excellent customer service skills
• Travel Industry background is desired.
• Experience with travel distribution/reservation/fare filing system

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.