Principal, Customer Success Partner - Buenos Aires, Argentina

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

Sabre is looking to hire a Customer Success Partner for our Americas Account Management Support team. This Principal level team member will serve as the advocate of the customer within Sabre Airline Solutions and partner closely with the Account Director, Program Manager and Care teams. You will provide exceptional customer support focusing on customer satisfaction and solution adoption. This CSP should have a broad base understanding of the customer's environment including Sabre solutions, competitor products and/or solutions created by the customer themselves.

This is a remote role to be based in Buenos Aires, Argentina

Role and Responsibilities:

• Partner with the customer to ensure they are receiving business value for their solutions procured from Sabre Airline Solutions (e.g., revenue realization, data integrity, etc.)

• Conduct regular operational review meetings

• Understand your customer’s system landscape and assist in solution reviews

• Be the customer advocate within Sabre and conduct or facilitate meetings within the organization to better describe and explain customer expectations or needs

• Navigate across Sabre Airline Solutions product owners to facilitate, construct or design potential new processes to support customer needs

• Work closely with assigned project delivery leaders to identify and understand deployment risks, activities, opportunities, or deviations

• Work closely with the Sabre Airline Solutions’ Customer Care organization to identify and resolve chronic trends or issues associated to the clients' environment

• Ensure that customer issues are dealt with in an efficient manner including creating an action plan, collaborating across teams and communication to leadership

• Consistent usage of CSP tools, dashboards, process flow diagrams, surveys, and scorecards

• Awareness and comprehension of interdependencies between customer solutions including competitor and home-grown solutions developed by the customer themselves

Qualifications and Education Requirements:

• Bachelor’s degree strongly preferred

• Minimum 10 Years of airline/aviation experience to include 5 years in an account management or technical product support role

• E-Commerce, web services, API experience is a plus

• Strong analytical skills and problem-solving ability

• Has a high level of self-motivation, initiative, autonomous work style as well as the ability to work well in a team environment

• Demonstrate intellectual curiosity in order to expand knowledge base

• Possess confidence and strong presentation skills in order to communicate with external and internal leadership

• Familiar with project management principles

• Ability to manage multiple customers and their needs

• Strong written and verbal English, Portuguese, and Spanish communication skills

• Willingness to travel (up to 25%) and work outside of standard office hours as needed

PLEASE UPLOAD CV IN ENGLISH

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process.