Enterprise Customer Success Manager

About Us:

At RudderStack, we are redefining enterprise-scale data collection and routing. We are building a customer data platform (CDP) on the customer's own data warehouse. Our open-source, developer-first approach is the first of its kind. We understand the outsized impact customer data has on businesses, and we understand the challenges and pain points. We are looking to solve the customer data management problem in enterprises, once and for all, in a secure, compliant and cost-effective way.

RudderStack collects data from 30+ sources, can transform events on the fly, and routes to 150 different marketing, sales, product, analytics applications all with one snippet of code.

We’re backed by Insight Partners, Kleiner Perkins and S28 and have raised a total of $82 million in funding. Our customers include Stripe, Crate + Barrel, Acorns, Hinge, and Priceline. We process critical customer data for some top companies around the world, and are looking for ambitious individuals to join our team and help shape the future of our product.

Own the Success Journey of Our Enterprise Customers

We are searching for a passionate and strategic Customer Success Manager to join our growing team. This is an exciting time for the Customer Success organization as we focus on preparing our team to scale with the business in 2024 and beyond.

In this role, you'll ensure the success of our largest and most strategic clients. You'll build strong, trusted relationships, become an expert advisor, and drive exceptional value realization for their organizations. You will also have an opportunity to shape the future of Customer Success at RudderStack.

*Our roles are remote first, and can be based anywhere in the US (. This role is aligned to our customers in the PST/MT time zones.

What You'll Do:

• Partner with customers to understand their business requirements, and drive them to realize quick time to value from their investment in RudderStack.
• Be responsible for rapidly understanding each customer’s business requirements and driving them to realize quick time-to-value from their investment in RudderStack.
• Own the customer lifecycle for a portfolio of assigned enterprise accounts, from onboarding and implementation to ongoing success and growth.
• Develop and deliver engaging customer presentations and training sessions.
• Conduct monthly or quarterly account and product reviews, with a focus on driving toward the next best use case
• Proactively identify opportunities for increased product adoption and drive account expansion.
• Track key customer health metrics and proactively address challenges to ensure customer satisfaction and retention.
• Help the customer evangelize RudderStack by translating technical use cases into a summary of delivered business value

Who You Are:

• At least 5 years of client-facing implementation and/or consulting experience, with a demonstrated record of successfully managing enterprise accounts.
• Experience with Customer Data Platforms (CDPs) and/or marketing automation tools (Braze, Iterable, etc).
• Proven track record of building strong relationships with executives and technical stakeholders, with an emphasis on account mapping and expansion expertise.
• Comfortable with all phases of the customer lifecycle including onboarding, adoption, and retention strategies.
• Excellent communication and presentation skills, with the ability to tailor messaging to different audiences (technical and non-technical).
• Experience working in a fast-paced, high-growth environment.
• Bonus: Experience in data strategy consulting, marketing strategy/analytics, operations, or business intelligence

Ready to Join Our Team?

If you're a passionate customer success professional who thrives in a fast-paced environment, we encourage you to apply! We look forward to hearing from you.

Benefits

• Competitive salary and benefits package
• Opportunity to work with a talented and passionate team
• Be a part of a fast-growing, industry-leading company
• Make a real impact on the success of the business

Join the RudderStack revolution and help businesses unlock the power of their customer data!

Depending on your work location, the total on target earnings (OTE) for this position ranges from $160,000 to $180,000. When determining pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.

The RudderStack Way:

You get a chance to work on challenging problems alongside amazing people as we scale RudderStack. We are meaningful and thoughtful about our hiring, and want to build great teams together. We expect everyone to be deeply involved with hiring, so you have a hand in helping build the team. We have a global mindset, and want to bring on the best talent regardless of location. The company is still in the early stages, and you will get to see the complete lifecycle of a startup, from getting the initial customers to raising funding rounds, and beyond. Those who thrive in this sort of dynamic environment will experience extraordinary career growth.

Our benefits include, comprehensive health insurance, work from home office setup reimbursements, learning stipends, "take as you need" vacation policy, flexible work hours, remote first culture, team lunches, events and more!

We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.