Astrology Chat Operator

About us

At Hint, we revolutionize the way people engage with astrology by combining cutting-edge NASA data with personalized guidance from professional astrologers. Our app offers hyper-personalized insights, 1-on-1 consultations, and detailed astrological charts, helping users navigate their lives with greater awareness and confidence. We are committed to delivering a fun and friendly user experience while empowering our community to lead happier and healthier lives. Join us and be a part of the future of digital astrology.

About the role

We are looking for a Chat Operator to join our team of dedicated, professional Personal Guides who deliver high-quality Astrology, Palmistry, and Tarot readings to our clients.

This role is ideal for someone passionate about helping those who seek guidance and
answers to life’s big questions through a variety of divination techniques.

The ideal person for the Chat Operator role will be:

• Experienced in creating and reading natal and transit birth charts.

• Familiar with all aspects of Astrology and comfortable with giving predictive

  readings.

• Experienced in Palmistry and confident in answering questions based on the

  lines and markings of the palm.

• Able to read Tarot cards and give readings based upon various card spreads.

• Confident to give readings in writing and in person during live video calls.

• Keen to learn new skills and expand their knowledge - an interest in or basic
  knowledge of numerology, synastry, dream interpretation, and any other divination techniques will be considered an asset.

Key Responsibilities

• Provide astrologically and grammatically correct written responses to clients
  questions - all responses shall be in English

• Provide engaging and informative readings to clients purchasing live video calls - all calls are conducted in English

• To prepare video and voice messages for clients in response to their questions - the ideal candidate should feel confident and comfortable to make their own short video readings and appear on camera

• Adhere to all ethical rules and company standards, as laid out by management,

  when providing readings

• To meet all targets in relation to response times and message volumes as

  directed by management

• Perform additional duties and contribute to ad-hoc projects as required in line
  with the Chat Ops Team needs and objectives

• To assign incoming messages to the Chat Ops team and provide cover for other
  team members ensuring response times and standards are maintained over

  weekends

Qualifications

• An excellent standard of spoken and written English is essential.

• Previous experience of giving personalized Astrology, Palmistry, or Tarot readings in a professional capacity would be an advantage.

• Strong computer skills and a reliable internet connection.

• Access to a quiet and calm space where you can conduct live video calls without interruption.

• Have an empathic, non-judgmental, and compassionate character and be able
  to establish a rapport with your clients quickly.

• Ability to work on own initiative and without close supervision.

• Accurate typing skills and the ability to condense information into short, engaging and informative responses that capture our client's interest and leave them wanting to know more.

Nice to have

• Previous experience of working in a fully remote position within the online

  entertainment sector.

• A flair for creative writing.

Location

Hint operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position. However, please note that working hours are aligned with U.S. time zones. Weekend shifts are required as part of the regular schedule.

Benefits

Discover the perks of being part of our vibrant team! We offer:

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.

• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.

• Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.

• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1dHF4ctKlez75whdn-ybUwP5d5Wr0BdwVrorrm_fM40Q/preview

Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!

Interview Process

After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:

• Recruiter Screening (40 minutes)

• Final Interview (60 minutes)

Life at Hint

By joining Hint, you’ll become part of a team that picks each other up, collaborates daily, and works hard, fast, and intelligently because they’re motivated and passionate about being the best in the industry. We thrive on innovation, push the boundaries, and are proud of our work!

At Hint, we foster a culture of creativity and continuous learning, where everyone's ideas are valued. We believe in maintaining a healthy work-life balance, supporting each other's growth, and celebrating our successes together.

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