Remote Technical Support & Integration Onboarding Manager (m/f/d)

About RoomPriceGenie ✨🧞‍♂️

Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the globe achieve optimal pricing. 🌍 We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. This is where we come in!

We have developed a powerful solution that enables hotels to set the right prices in just seconds. ⏱️ Our state-of-the-art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates.

With customers spanning the globe—from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK—RoomPriceGenie has made a meaningful impact in the hospitality industry, and our clients love the results. ❤️

Now, we are excited to expand our customer base and spread the word about how we can support hoteliers in optimizing their pricing strategies. We invite you to join us on this journey! We actively encourage applications from candidates with diverse backgrounds to enrich our team and drive innovation.

Your Role

• Responsible for certification, testing and onboarding new integrations to our platform

• Act as a subject matter expert and provide professional support in managing relationships with our technical partners (Property Management Systems and Channel Managers), ensuring a smooth rollout of new integrations

• Troubleshoot and answer technical questions from our partners during the pilot phase

• Collaborate with cross-functional teams, including development, product management, Sales, and other stakeholders, to ensure seamless execution of new integrations.

• Develop and maintain comprehensive documentation and knowledge base articles enabling team members and clients to resolve first-level support queries independently.

• Act as the connection between the RoomPriceGenie tech team and end customers, coordinating the resolution of technical integration challenges and API-related issues.

• Use training materials to keep up-to-date with the latest system updates and communicate them to our partners.

• Foster effective communication and information sharing across teams.

Technical Skills

• Basic understanding of APIs (e.g., REST API) and ability to read and interpret log files (JSON, XML) to communicate effectively with partners.

• Hands-on familiarity with tools such as Postman or similar technical platforms (not essential but advantageous).

• Familiarity with ticketing systems (such as Hubspot)

Soft Skills

• Ability to clearly communicate & synthesize information (needs, feedback, concerns, opportunities, etc.) internally to multiple departments (Sales, Support, Product, Partnerships).

• Project Management and Collaboration: Highly organized, proactive, self-starter, and team player with a love of continually improving the processes

• Team player with a high ownership mentality, taking pride in your work and driving projects to completion

• Ability to manage multiple projects with varying processes at once.

• Outstanding written and verbal communication skills

• Customer-focused mindset with a passion for delivering exceptional customer service

• Fluent in English with the ability to engage in technical discussions confidently

Nice to Have:

• Educational background in Hotel Management, IT, or Business.

• Experience writing technical documentation to document issue types and solutions.

What We Offer at RoomPriceGenie 💪

At RoomPriceGenie, we don’t just offer jobs; we offer an adventure! 🚀 Join us in an exciting startup atmosphere where you can grow your career while changing the world for tens of thousands of independent hoteliers. 🌍 Our global and diverse team is fueled by passion and a shared mission. We thrive in a culture that’s all about transparency, respect, and making a real impact together.

Here’s what you can expect when you become part of our Genie family:

• Hybrid Office Model: Work your way! Whether you’re a remote work ninja 🖥️, love the hustle of the office 🏢, or enjoy a mix of both, we empower you to choose the setup that suits you best.

• One Team, One Vision, One Goal: We’re in this together! 🤝 Our Genies are laser-focused on our mission, collaborating to make magic happen. ✨ It’s no wonder we score a stellar 9.3 from our team members! 🌟

• Epic Team Gatherings: Every year, we bring our global crew together 🌎 for a week of networking, brainstorming, and fun. 🎉 Plus, enjoy regular hangouts in our offices to keep the camaraderie alive.

• Growth and Development: We’re all about lifelong learning! 📚 Level up your skills with personal and professional development opportunities. You’ll even snag up to three extra days off each year to focus on your growth. 📈

• 5 Years? 5 Weeks! Stick with us, and we’ll reward your loyalty. After five years, you’ll earn an incredible five weeks of bonus vacation time 🏖️ to recharge and explore the world. 🌍

• Birthday Celebrations: It’s your day, so take it off! 🎂 Celebrate your birthday the way you want, guilt-free.

• Flexible Hours: We get it—life happens! ⏰ We offer flexible working hours to help you balance your work and personal life seamlessly.

• Wellbeing Matters: Your mental health is a top priority. 🧘 Every Genie gets access to Headspace, the leading meditation app, to help you cultivate a happier, healthier, and more zen life. 🌿

We kindly ask that recruitment agencies refrain from reaching out regarding this vacancy. Thank you for your understanding.