LodgifyLO

Onboarding Specialist w/ German

Lodgify is a vacation rental software company that provides tools for hosts and property managers to create websites, manage bookings, and synchronize property data across various channels. Their mission is to empower lodging businesses worldwide to start and grow through technology.

Lodgify

Employee count: 201-500

AF, AL + 146 more

⭐ Who we are

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!
Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.

⭐ Role Overview

To continue our growth, we are looking for an Onboarding Specialist with German, to join our team!
As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer through the account and connections set-up. Post-set-up, you will also have ownership of the customer and follow up regularly to upsell product features and plans.

⭐ How will you make an impact?

  • Onboard new customers by assisting them in setting up their Lodgify account, connections and training on the system via phone calls and screen-sharing calls
  • Understand customer objectives and potential to correctly set up their account and assist them during the customer journey
  • Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
  • Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
  • Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product team
  • Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers.

⭐ What makes you a great fit?

  • 1+ year of experience as an account manager or onboarding specialist in a high-growth SaaS environment or a recent graduate with a relevant degree.
  • You have a native or near-nativelevel ofGerman and English
  • Tech-savvy with an ability to fully understand our software.
  • Experience negotiating and handling commercial conversations with customers in a consultative manner
  • Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
  • Excellent organisation skills and detail-oriented.
  • Fast learner and capable of keeping up with a fast-growing environment

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?*
🌎 The freedom to work from home.
💰Salary in EUR!
💟 Great culture working environment with an international team of over 60 different nationalities.
🎉 Travel to our biyearly team-building events in Barcelona at company's expense.
🤑 Boost your earning potential with our referral program that offers paid compensation.
📈 Dive into a career adventure with endless opportunities for growth and development.
💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.
*Benefits offered may differ based on the type of contract that is issued*
So, what are you waiting for? Apply now!
All applications and CVs must be submitted in English 😉

About the job

Apply before

Posted on

Job type

Contractor

Experience level

Entry-level

Location requirements

Hiring timezones

EMEA +/- 0 hours

About Lodgify

Learn more about Lodgify and their company culture.

View company profile

At Lodgify, our culture is built on a foundation of empowering others and fostering a collaborative, mission-driven environment. We genuinely believe in Lodgify's mission to empower any host or lodging business worldwide to get started and grow their business through technology. This 'noble' purpose, as we see it, is an exciting and bold undertaking that brings with it enjoyment, personal growth, and the building of meaningful relationships. Our core values guide every decision we make and every interaction we have. 'Customers come first' is not just a saying; it's the cornerstone of our existence. We understand that providing the best experience to our customers is paramount, and all else will follow. We operate as 'one mission-driven team,' a collective of ambitious professionals united to advance our mission. We know that success is only achievable if we work together as a single, cohesive unit, committed for the long run and determined to win.

Empowerment is a key theme within our culture – we strive to empower our customers and each other to become independent by democratizing access to technology, knowledge, and data. While our ambitions are vast, we 'focus on impact,' prioritizing what truly matters to achieve the most significant results, carefully considering both short-term and long-term consequences. We embrace 'productive debate,' recognizing that we don't have all the answers and that by listening carefully, debating rationally with data, and ignoring hierarchies and egos, the truth will always prevail. A bias for action defines our approach; we 'act fast & iterate,' taking ownership and getting things done. We understand that mistakes are part of the journey – we fail, we learn, we succeed. Finally, we value authenticity and respect. We are 'real & respectful,' saying what we mean and meaning what we say. Trust is earned daily through transparency, mutual respect, and consistently doing the right thing. This vibrant culture is nurtured in our modern workspace in Barcelona and extends to our global team, representing over 60 nationalities. We celebrate this diversity and are committed to an inclusive environment where everyone is heard and feels a sense of belonging.

Employee benefits

Learn about the employee benefits and perks provided at Lodgify.

View benefits

Healthy snacks

Healthy snacks.

Expert training

Expert training.

Salary in EUR/USD

Salary in EUR/USD.

Performance Bonus

Performance Bonus.

View Lodgify's employee benefits
Claim this profileLodgify logoLO

Lodgify

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

20 remote jobs at Lodgify

Explore the variety of open remote roles at Lodgify, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Lodgify

Remote companies like Lodgify

Find your next opportunity by exploring profiles of companies that are similar to Lodgify. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Lodgify hiring Onboarding Specialist w/ German • Remote (Work from Home) | Himalayas