Customer Success Engineer / Technical Support (m/f/d)

Empowering every employee.

Our mission is to be the world's most used employee app by changing the way frontline employees work.

At Flip, we have a clear goal: to revolutionize the world for frontline workers and give them a voice. Become a Flip Game Changer and work with an unbeatable team to ensure that all employees, no matter where they work, have access to their company's internal information. If you're ready to make an impact and shape the work lives of millions of people, then you've come to the right place!

Job Description

Ready for the next step in your career? As a Customer Success Engineer / Tech Support professional, you play a pivotal role in our mission to "Empower Every Employee" and provide our customers with exceptional service and support. As a member of the technical support team, you serve as the primary point of contact for our clients, addressing their technical inquiries and resolving any issues related to our Flip SaaS solution. You ensure that our customers receive the utmost assistance in equipping their employees with the Flip application.

What awaits you with us

• You serve as the primary point of contact for our customers regarding technical issues and inquiries related to the Flip platform.
• You collaborate closely with customers to efficiently identify and resolve problems. In the process, you assist the customer with troubleshooting and, if necessary, perform system configurations.
• As a product expert with extensive knowledge of our technologies, you advise customers on topics such as REST APIs, authentication/authorization (OIDC, SAML), integrations, and our product roadmap.
• You create and maintain documentation, including FAQs, user guides, and wiki articles, to provide our customers with self-service support.
• You capture and document customer requests and issues to identify potential areas for improvement in our products and integrations.

What you bring to the table

You...

• You possess at least 5 years of experience in a technical customer support role or a comparable, customer-oriented, and technical position.
• You demonstrate a broad technical understanding, such as through IT-related training or education.
• You have knowledge of REST APIs and authentication standards like SAML and OIDC.
• You are familiar with tools like Git, GitLab, API testing tools such as Postman or Insomnia, and the command line.
• You exhibit exceptional problem-solving abilities and can analyze and resolve complex issues.
• You possess strong communication skills and enjoy collaborating with customers and as part of a team.
• You are organized, plan ahead, and respond flexibly to changes.
• You possess excellent proficiency in German and English.

Nice to have

• Experience with SaaS or cloud-based products
• Interest in the latest integration technologies and trends

What we offer you

• Home Office Friendly: Decide for yourself where you want to work every day.
• Modern city offices in Stuttgart and Berlin or 100% remote: Both are possible with us, we at Flip have a hybrid work model.
• Work-Life-Balance: We don't want you to grow roots to your desk chair. That's why we cover the costs of your E-Gym-Wellpass membership and offer job bike leasing.
• Celebrating success: Expect highly motivated and committed people in a relaxed working atmosphere.
• Be part of something bigger: You actively shape Flip in your role. Along the way, you are an enabler of the rapid growth process of a young tech company and grow towards your goals, fun is guaranteed.
• Happy to be a Flipster: Stay tuned for regular team events and culture days that bring us together as Flipsters.
• Working abroad: At Flip you can also work abroad in the European Union. Let's talk about remote work in the interview.

At Flip, everyone is welcome - no matter what gender you identify as or how old you are. Sexual identity, origin, religion, world view and disabilities do not influence your potential job at Flip. The most important thing is that YOU fit in!