Travel Support Supervisor

Rippling is looking for a Travel Support Supervisor to lead a team of travel specialists and provide travel support to customers. The role requires 3+ years of customer service and/or travel and hospitality industry-related experience, as well as experience managing support agents and designing training programs.

Requirements

• 3+ years of customer service and/or Travel and hospitality industry-related experience, preferably at a SaaS company
• 3+ years of experience managing support agents of 8+ individual contributors, ideally overseeing a customer support team or similar customer-facing team
• 3+ years experience with a GDS (Travelport, Sabre)
• Experience directly managing a distributed team
• Proven track record of maintaining SLAs
• Experience designing and overseeing training, QA, and metric management programs at scale
• Extensive experience with Salesforce Service Cloud

Benefits

• Competitive salary
• Benefits
• Equity