API Technical Writer

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

The API Technical Writer role on Rippling’s Customer Education team provides a unique opportunity to use your strong technical writing skills to build accurate and user-friendly developer documentation. You will play a critical role in helping to drive developer adoption of Rippling’s API and future developer-facing products.

Developers build custom integrations that are run on Rippling's infrastructure and are distributed through our App Shop. Customers and partners build integrated apps that extend Rippling's products and platform features to automate business processes with APIs that interact with Rippling's core resources using REST.

What you will do

• Create and maintain high-quality API documentation, including reference guides, developer guides, and tutorials
• Collaborate with our product and engineering teams to develop accurate and user-friendly API reference documentation
• Ensure that API documentation adheres to the company's style guidelines, is user-friendly, and follows industry best practices
• Author and maintain installation and user guides for 3rd party integrations featured in Rippling’s App Shop marketplace
• Organize and structure the API documentation
• Keep the API documentation up-to-date with the latest API releases, changes, and improvements
• Advocate for developer-friendly APIs by suggesting improvements in API naming, versioning, error handling, and response formats
• Document custom programming languages within the Rippling Platform (e.g., Rippling Query Language)
• Develop and maintain best-practice code samples and real-world use cases that demonstrate proper API integration and usage.

What you will need

• 5+ years of experience as a Technical Writer, with a focus on API documentation
• Experience writing effective technical content for a developer audience using Markdown
• Strong understanding of APIs, RESTful web services, and programming concepts
• Proficiency with various authoring, CMS, and task management tools
• Proficiency in writing clear, concise, and well-structured technical documentation
• Familiarity with API documentation tools, such as Swagger, Docusaurus, Postman, or similar
• Experience working in a fast-paced, dynamic startup environment

About the team

The Customer Education team is focused on building best-in-class help documentation and on-demand training materials to help our customers and their teams learn how to use every aspect of the Rippling platform and our products to be successful. Whether it's a tutorial, troubleshooting FAQ, training video, or hands-on simulation, the Customer Education team creates a variety of educational materials that drive product adoption and customer success across our products, services, and global audiences.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your locationhere.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.