Senior Customer and Product Marketing Manager

Replicant is looking for a Senior Customer and Product Marketing Manager to drive industry positioning, solution messaging, customer advocacy, and go-to-market storytelling. The role will combine strategic product marketing responsibilities with customer marketing initiatives to help strengthen pipeline generation, customer engagement, retention, and expansion.

Requirements

• 5+ years of experience in Product Marketing, Customer Marketing, or Solutions Marketing roles within SaaS, AI, or Contact Center technology.
• Strong experience developing industry messaging, customer stories, and sales enablement content.
• Proven ability to work cross-functionally with Sales, Engagement Manager, and Marketing teams.
• Ability to translate complex technical concepts into customer narratives
• Excellent verbal and written communication skills with a strong customer-facing presence.
• Experience supporting customer advocacy programs, customer events, and reference management.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Data-driven mindset with the ability to identify opportunities that support retention, expansion, and pipeline growth.

Benefits

• In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal
• Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them
• Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar
• Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being
• Compensation that matches your impact: competitive salaries in the company you’re helping to build
• Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company