Regional Manager, Customer Success (West Coast)- Legal Tech

Are you excited to lead a high‑impact customer success organization shaping the future of legal workflows and AI‑powered practice?

Do you enjoy developing leaders, driving measurable customer outcomes, and partnering with large law firms at a strategic level?

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).

About the Role
The Regional Manager, Customer Success leads a team of consultative professionals supporting Large Law firms to realize value from LexisNexis research, drafting, analytics, and AI‑powered workflow solutions. This role owns the regional customer success motion, ensuring strong adoption, workflow transformation, retention, and usage growth. You will combine people leadership, executive presence, and a modern customer success approach focused on measurable business outcomes.

Responsibilities

• Lead and develop a high‑performing team responsible for adoption, workflow transformation, customer value, and retention across Large Law accounts
• Own regional customer success strategy and execution, including customer health, value realization, retention, and usage growth
• Coach team members to act as trusted advisors and create tailored success plans aligned to customer goals and workflows
• Partner cross‑functionally with Client Managers, Sales, Product, Marketing, and Enablement on strategic account planning and reviews
• Use customer health, engagement, and usage data to prioritize accounts and address adoption or change management challenges
• Drive continuous improvement in retention and expansion through insight‑led customer engagement
• Represent the voice of the customer by sharing actionable insights with leadership and product teams

Requirements

• Bachelor’s degree and B2B SaaS experience required, with legal industry exposure preferred; JD/ MBA highly preferred
• Experience leading consultative, customer‑facing teams in legal technology, enterprise software, customer success, or related environments
• Strong understanding of large law firm workflows, stakeholder dynamics, and AI‑enabled legal research and drafting
• Proven ability to coach teams on strategic account planning, stakeholder engagement, and value‑based conversations
• Experience using customer health, engagement, and usage data to guide account strategy and improve outcomes
• Comfort working with CRM, customer success, analytics, and AI‑enabled tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms
• Demonstrated executive presence, commercial acumen, and change leadership capability

Work in a Way that Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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