Technical Support Engineer

Recast Software is seeking a Technical Support Engineer to provide excellent customer service in a dynamic and technical environment to bring solutions to customers. The role will involve working directly with customers to troubleshoot and resolve support tickets, providing technical training on Recast Products and related technologies, and assisting in the installation and configuration of new customers.

Requirements

• 4+ years of tier 2 and 3 supporting Microsoft systems infrastructure or systems administration experience
• 3+ years hands on experience with complex enterprise network environments and knowledge of the day-to-day world of Configuration Manager, SCCM, Intune and Microsoft tools used by IT teams to manage these environments
• 2+ years using command line tools / "Windows PowerShell"
• 2+ years WMI - Windows Management Instrumentation
• 2+ years’ experience with Windows OS and Server platforms
• 2+ years managing complex windows-based environment
• Proficiency in Salesforce, Zendesk, ServiceNow, or similar ticketing platform
• Ability to participate in 24/7 on call services
• 2+ years hands on SQL experience
• Ability to communicate complex technical terms in to all levels of users, in a non-technical manner
• An eagerness to become an expert in Recast’s product line
• Effective written and verbal communication skills with top notch customer service
• Strong problem solving and analytical skills
• Ability to work independently on assigned projects and communicate progress effectively with stakeholders
• Ability to follow and maintain existing workflow, as well as create new processes to improve efficiencies

Benefits

• Internet reimbursement
• Pension scheme
• Company cell phone plan reimbursement
• Work-life balance and remote work options
• 33 holidays (including bank and public holidays)