Front Office Representative

Job Responsibilities:

• Being front line voice and ears of our company, providing customer support via live chat, calls and email for our international clients and partners;
• Assisting clients and partners with existing reservations and questions before booking;
• Distributing requests among departments and teams;
• Logging activity in CRM.

Requirements

• Excellent verbal and written communication skills in English (at least B2/C1);
• Previous experience in travel, hospitality or customer service is an advantage;
• Is resourseful and able to deliver amazing Customer service by phone and in text;
• Boats the can-do attitude, patience and ability to "read" customers;
• Can work both as part of the team and with limited supervision;
• Is a natural multitasker;
• Responsibility, attentiveness, empathy, ability to handle stress.

Benefits

• remote work;
• schedule: 2/2 rotating shifts (2 days work from 8 a.m. to 8 p.m. GMT+2 / 2 days off, including weekends);
• a young and active team of super specialists;
• interesting and ambitious tasks that will take you to the next professional level;
• learning: seminars, trainings, and conferences. If you want to participate in a conference, we will help to organize it;
• corporate discounts on hotels and other services.