RaribleRA

Customer Success Specialist

Rarible. com is the OG retail-focused NFT marketplace with a staggering 1,000,000 MAU and multiple chains supported.

Rarible

Employee count: 51-200

Brazil only
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Interested in building Web 3 with us? The next few years in crypto, NFTs, and Web3 belong to builders and believers — not short-term speculators. At Rarible, we believe that Web 3 will spread only when teams create excellent infrastructure, fill gaps, and provide solutions that benefit communities and create a better internet for everyone.
If this resonates with you, we'd love to have you on board!
We are looking for a Customer Success Specialist (remote).
As a Customer Success Specialist, you will be responsible for ensuring customer satisfaction and managing day-to-day customer requests via our ticket system (Zendesk) and social media channels (Discord, Twitter). You will be the main point of contact for customers, and will own customer problems until they are solved, escalating technical problems to the product team when necessary.

What you will do;
- Respond to day-to-day customer and community requests via Zendesk and social media channels.- Own customer problems until they are solved, and escalate technical problems to the product team when necessary.- Manage legal notices of copyright infringement and reporting of fraudulent activity on the platform.- Report weekly and monthly activity through analytics and insights reports.- Follow monthly and quarterly objectives based on data to improve customer satisfaction.- Constantly improve processes in a fast-moving market and start-up environment.

Skills and Qualifications;
- Previous experience: 3+ years in a customer care, customer success, or account management role.- Outstanding written and verbal skills in English.- Knowledge of web3 culture and the NFT market.- Deep care for customer experience.- Zendesk experience is a plus.
This is a remote position and may contain some shift work - this person should be based in in the US or americas timezone.
If you're passionate about customer success and building Web3, we encourage you to apply for the Customer Success Specialist role at Rarible. We look forward to hearing from you!

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About the job

Apply before

Jun 26, 2024

Posted on

Apr 27, 2024

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Brazil +/- 0 hours

About Rarible

Learn more about Rarible and their company culture.

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Rarible.com is the OG retail-focused NFT marketplace with a staggering 1,000,000 MAU and multiple chains supported. It’s the place where users take their first steps into the endless NFT world as collectors or creators, learning about web3 art and culture in the process.

Having witnessed several market cycles over the past few years —the initial NFT art boom of 2020, the PFP mania of 2021, the continuous bear market that started in 2022—Rarible.com has grown into a massive, yet flexible, user-friendly and resilient platform that has kept building no matter what, currently preparing for the next retail-driven era of NFTs. Part of this strategy involves focusing on L2 chains, like Polygon—one of the main drivers of mainstream adoption—and the web3-gaming ready Immutable.

It’s also one of the very few places where you can find any NFT that exists on any of the supported chains, and home to many important creators in the space: we are proud to have hosted renowned NFT artists like Pak, XCOPY, ROBNESS and many others.

Notably, as a creator-first NFT marketplace, we’ve been respecting royalties on all NFTs listed on Rarible.com since the early days and will continue to do so, refusing to remove one of the pillars NFT space has been built on despite competitor pressure.

We’ve learned numerous lessons while working on Rarible.com throughout these years, which ultimately has allowed us to become the #1 company on the NFT market for whitelabel solutions and launch RaribleX.

Employee benefits

Learn about the employee benefits and perks provided at Rarible.

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Education & Growth

Rarible supports professional development through tuition reimbursement, fostering continuous learning and growth.

Healthcare for Employees

Rarible ensures its employees have access to healthcare benefits, supporting both their physical and mental well-being.

Equity in Rarible

Employees at Rarible can receive stock options and RARI token grants, making them invested partners in the company's journey.

Tech Support

Rarible provides comprehensive hardware and software support to all employees, ensuring they have the tools needed for success.

View Rarible's employee benefits
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Rarible

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