Customer Success Specialist
Rarible. com is the OG retail-focused NFT marketplace with a staggering 1,000,000 MAU and multiple chains supported.
If this resonates with you, we'd love to have you on board!
We are looking for a Customer Success Specialist (remote).
As a Customer Success Specialist, you will be responsible for ensuring customer satisfaction and managing day-to-day customer requests via our ticket system (Zendesk) and social media channels (Discord, Twitter). You will be the main point of contact for customers, and will own customer problems until they are solved, escalating technical problems to the product team when necessary.
What you will do;
- Respond to day-to-day customer and community requests via Zendesk and social media channels.- Own customer problems until they are solved, and escalate technical problems to the product team when necessary.- Manage legal notices of copyright infringement and reporting of fraudulent activity on the platform.- Report weekly and monthly activity through analytics and insights reports.- Follow monthly and quarterly objectives based on data to improve customer satisfaction.- Constantly improve processes in a fast-moving market and start-up environment.
Skills and Qualifications;
- Previous experience: 3+ years in a customer care, customer success, or account management role.- Outstanding written and verbal skills in English.- Knowledge of web3 culture and the NFT market.- Deep care for customer experience.- Zendesk experience is a plus.
This is a remote position and may contain some shift work - this person should be based in in the US or americas timezone.
If you're passionate about customer success and building Web3, we encourage you to apply for the Customer Success Specialist role at Rarible. We look forward to hearing from you!
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About the job
Apply before
Jun 26, 2024
Posted on
Apr 27, 2024
Job type
Full Time
Experience level
Location requirements
Hiring timezones
About Rarible
Learn more about Rarible and their company culture.
Rarible.com is the OG retail-focused NFT marketplace with a staggering 1,000,000 MAU and multiple chains supported. It’s the place where users take their first steps into the endless NFT world as collectors or creators, learning about web3 art and culture in the process.
Having witnessed several market cycles over the past few years —the initial NFT art boom of 2020, the PFP mania of 2021, the continuous bear market that started in 2022—Rarible.com has grown into a massive, yet flexible, user-friendly and resilient platform that has kept building no matter what, currently preparing for the next retail-driven era of NFTs. Part of this strategy involves focusing on L2 chains, like Polygon—one of the main drivers of mainstream adoption—and the web3-gaming ready Immutable.
It’s also one of the very few places where you can find any NFT that exists on any of the supported chains, and home to many important creators in the space: we are proud to have hosted renowned NFT artists like Pak, XCOPY, ROBNESS and many others.
Notably, as a creator-first NFT marketplace, we’ve been respecting royalties on all NFTs listed on Rarible.com since the early days and will continue to do so, refusing to remove one of the pillars NFT space has been built on despite competitor pressure.
We’ve learned numerous lessons while working on Rarible.com throughout these years, which ultimately has allowed us to become the #1 company on the NFT market for whitelabel solutions and launch RaribleX.
Tech stack
Learn about the tools and technologies that Rarible uses to build, market, and sell its products.
Rarible employees can create an account to update this tech stack.
Employee benefits
Learn about the employee benefits and perks provided at Rarible.
Education & Growth
Rarible supports professional development through tuition reimbursement, fostering continuous learning and growth.
Healthcare for Employees
Rarible ensures its employees have access to healthcare benefits, supporting both their physical and mental well-being.
Equity in Rarible
Employees at Rarible can receive stock options and RARI token grants, making them invested partners in the company's journey.
Tech Support
Rarible provides comprehensive hardware and software support to all employees, ensuring they have the tools needed for success.
Rarible
Company size
51-200
Founded in
2020
Chief executive officer
Alexei Falin
Markets
Employees live in
Social media
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