Staff Product Designer

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact.

RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at www.RapidSOS.com.

What this role is about: Are you excited about designing technology that helps people in their most critical moments? At RapidSOS, we’re transforming public safety by connecting life-saving data to first responders when every second counts. As a Staff Product Designer, you will design thoughtful workflows and product experiences that transform complex, real-time data into trusted insights that help save lives. You will help build, scale, and evolve our life-saving technology across the entire RapidSOS platform and brand, shaping both our AI-powered platform experiences and the way design operates at scale across the company.

This strategy-level design role focuses on growing the foundations that enable RapidSOS to design, ship, and evolve complex, high-stakes products with clarity and confidence. You will lead large, cross-portfolio initiatives while defining systems, standards, and governance that allow our design team to scale effectively. You’ll tackle ambiguous, high-impact problems, designing systems and experiences that are reliable, scalable, and optimized for mission-critical decision-making, while establishing design standards, patterns, and practices that elevate the team and sustain quality over time.

Partnering closely with Product, Engineering, Data, and Design leadership, you will define how real-time data, mapping, and AI-driven intelligence is designed, integrated, and experienced across the platform. This includes shaping how AI supports human decision-making, how trust and transparency are established, and how quality and consistency are maintained as the platform grows. If you thrive at the intersection of strategy, systems, and execution, are energized by ambiguity, deeply thoughtful about responsible AI, and committed to building tools and processes that help both users and teams succeed in critical moments, this is your opportunity to help define the future of public safety technology!

What you’ll do:

• Design, prototype, and test large, AI-first cross-portfolio initiatives, shaping end-to-end platform experiences that span products, teams, and user workflows across RapidSOS
• Define and evolve AI-forward design strategy, including how AI-driven capabilities are integrated into the platform, governed responsibly, and designed to support human decision-making in high-stakes environments
• Establish and operationalize design systems, standards, and reusable patterns across the RapidSOS ecosystem, while defining AI design principles, review practices, and collaboration models that guide decision-making, maintain design quality, and enable scalable, consistent, and effective design across teams
• Help define and improve design ways of working, including collaboration models, prototyping, AI tools, design reviews, quality bars, and decision-making frameworks that enable the team to scale effectively
• Partner closely with Product, Engineering, Data, and Design leadership to influence roadmaps, prioritization, and investment decisions through systems thinking and user-centered insight
• Lead end-to-end design for complex data- and map-based experiences from early discovery through launch and iteration, ensuring geospatial, real-time, and AI-driven information is clear, trustworthy, and actionable under pressure
• Design intuitive workflows and high-quality interfaces that balance usability, scalability, and technical feasibility to deliver exceptional user experiences
• Conduct and leverage user research, product analytics, and customer feedback to guide data-driven design decisions
• Act as a design leader and multiplier by mentoring designers, modeling strong craft and judgment, and raising the overall bar for design quality, rigor, and impact

What we’re looking for in our ideal candidate:

• 10+ years of product design experience working on complex products, platforms, or systems, ideally within the enterprise B2B space, with demonstrated impact beyond a single team or feature area
• Proven ability to operate independently at a strategy and systems level, leading large, ambiguous problem spaces and translating them into scalable design solutions
• Experience designing AI- or ML-enabled products, including human-in-the-loop workflows, decision support, or automation, and complex data-rich interfaces where clarity, reliability, and speed are essential
• Proficiency with research tools, design software (e.g., Figma, Adobe Creative Suite), usability and user testing platforms
• Experience designing reusable, composable components and patterns within or alongside a design system
• Demonstrated experience leading user research–qualitative and quantitative–and partnering closely with Product and Engineering to shape platform-level strategy and roadmaps with these insights
• Deep systems thinking skills, with experience defining patterns, frameworks, or standards that scale across products and teams
• Demonstrated ability to shape design practices, quality standards, and cross-functional ways of working, with curiosity about emerging technologies and AI
• Excellent communication and storytelling skills, able to clearly articulate complex design decisions and tradeoffs to a wide range of stakeholders
• Experience mentoring designers and raising the overall quality and impact of the design organization
• Ability and willingness to travel up to 10% for internal team gatherings and customer research

Nice-to-have experience (but not required!):

• Experience designing products in high-stakes or regulated domains such as public safety, healthcare, transportation, or critical infrastructure
• Experience designing interfaces that support call takers or voice-centric operational roles
• Degree in HCI, Human Factors, User Experience, or equivalent
• Experience with GIS, cartography, mapping, or designing geospatial visualizations

What we offer:

• The chance to work with a passionate team on solving one of the largest challenges globally
• Competitive salary and benefits and equity participation
• A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $190,000 - $220,000. This role will also be eligible to receive equity options.