Ireland onlySince our founding in 2006, Quantcast has led the industry with some market-changing firsts including the first measurement platform for digital publishers and the first AI-powered DSP. If you are a self-starter who thrives in fast-paced, dynamic environments and if you’re ready to join a passionate team building cutting-edge solutions - Quantcast is for you.
At Quantcast, the Technical Account Management team seeks to bridge the commercial needs to product and engineering through solution oriented account level technical support. We address the technical and strategic needs of our Advertise customers, for a variety of products, working towards resolution with analytical recommendations for business questions presented by our customers. We handle account challenges while maintaining the highest level of accountability against defined goals to response and resolution, while striving for customer happiness and satisfaction in all interactions with our customer.
As a Technical Account Manager, you work with an assigned portfolio of clients to understand their goals and help with adoption & support of the Quantcast's Advertise platform. You will use your effective analytical skills to identify the root causes of various issues and develop creative strategies toward resolutions, all while keeping the customer as your north star.
Responsibilities:
- Proactively monitor campaign performance and budget delivery to ensure the book of business is healthy and identify opportunities for the campaigns/accounts to scale based on client goals and KPIs.
- Provide technical insight and support for complex site tag setup, goal recommendations, performance / delivery / viewability trade-offs, modeling recommendations and standard methodologies, creative setup, and campaign setup recommendations.
- Act as a pivotal resource for platform support for both internal and external customers, troubleshooting and resolving any technical issues they may encounter.
- Respond to and/or amplify issues in a timely manner, communicating effectively between our Sales, Product, and Engineering teams, consistently striving for a satisfactory resolution.
- Provide excellent customer support through internal partners and external client communication channels.
- Client facing point of contact for all technical support requirements and the ongoing management of technical strategy on your accounts.
- Maintain a high level of commercial awareness; understand how you impact and contribute to patch revenue targets and the efficient management of cost of sales.
- Develop a deep understanding of Quantcast product offerings and positioning in the Online Advertising ecosystem.
- Help your team by training and mentoring your colleagues
Requirements:
- 4+ years of experience in online advertising or SaaS in a customer facing role supporting a technology platform, ideally owning a book of business.
- Advanced understanding and shown familiarity with troubleshooting Ad-Servers, DMP integrations and Tag Implemented platforms.
- Experience working with JavaScript, SQL and HTML highly desirable.
- Basic understanding of foundational statistical concepts such as Mean, Median etc.
- Ability to run and modify SQL to be able to pull the data needed in order to solve problems.
- Strong attention to detail, ability to prioritize, communicate effectively with both internal and external stakeholders and work in a dynamic environment.
- Ability to work both independently and as part of a team.
- Analytical thinking to be able to apply the solution systemically.
- Fluent English with a second European language desirable (French/German/Spanish/Italian preferable).
Founded in 2006 and headquartered in San Francisco, Quantcast has employees in 18 offices across 10 countries. We are committed to building an inclusive and diverse environment where everyone can be their authentic self. We work to ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Recognizing the importance of flexible work environments, Quantcast operates in a hybrid work model. This model gives employees the opportunity to work from home two days a week and work in the office for team collaboration for the remainder of the time. Our hybrid model may differ based on location or team, so please consult with your hiring manager for further information. All hybrid employees can also work remotely for two weeks each year or, if eligible, apply for our fully remote work program. We strongly encourage vaccination for all Quantcast employees as a way to stop the spread of COVID and protect yourself and others.
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