Billing & Collections

At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life.

Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes.

Learn more at q4inc.com.

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

About the role

Q4 is looking for an energetic, self-directed and detail-oriented Billing & Collections Specialist. You will help the company turn sales into cash and be intimately familiar with how the company generates revenue from SaaS contracts. The role primarily supports Finance with the collaboration of Sales Operations, Renewals and Client Success Leaders to complete company billings, process quotes, and generate revenue forecasts while providing customer service excellence.Strong organization skills as well as an eagerness to develop financial and technical skills are essential to successfully own and improve the billing process. The role is ideal for a motivated individual with a willingness to learn, overcome challenges, and desire to grow within Finance.

What you'll do

• Perform quality control for Q4’s orders in Salesforce to ensure accuracy, processing orders for your portfolio of assigned accounts per Q4’s SLAs
• When errors are identified on orders from your review, you work proactively with Q4’s RevOps and Account Management team to remediate
• Assist with regular bill-runs to ensure clients receive timely and accurate invoices in Netsuite.
• Lead collection efforts for your assigned accounts, which often involves working collaboratively and professionally with our clients to resolve misunderstandings
• Allocate earned revenue from Live services and completed Events based on company revenue recognition policies.
• Work collaboratively cross-functionally to answer billing and collection inquiries, in the form of Salesforce Cases, in an accurate and timely manner.
• Provide analytical support and relevant data to different areas of the business for ad hoc analysis required to support communication with clients and account error remediation.
• Complete month end responsibilities including the preparation of reconciliations, internal reporting and variance analysis.
• Contribute to the improvement of Q4’s billing and collection processes through the use of technology
• Work with Revenue Operations, Business Operations, Accounting and various other departments to complete day to day functions as well as ongoing projects.

Qualifications

• Bachelor’s degree or working towards; accounting or related field preferred.
• 3 years of Billing experience, experience in Collections a plus
• Experience with Salesforce and Netsuite required
• Intermediate Excel skills
• Knowledge of revenue recognition under IFRS is an asset, but not required
• You are a dependable team member who communicates professionally with Q4’s clients and internal stakeholders
• Strong time management, ability to effectively prioritize and organize task completion are keys to success
• Motivated and willing to take initiative on new tasks or challenges facing the business
• Critical thinker with strong analytical skills and strives to solve problems in an efficient and timely manner