Compliance Manager

Who we are:

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment.

A dedicated, detail-oriented individual to join our compliance team in a dynamic and rapidly growing company. As a Compliance Manager, you will be reporting to the Head of IT and Compliance and playing a crucial role in maintaining and enhancing our compliance framework, working alongside various teams to ensure adherence to internal and external standards and controls.

Requirements

Your role will involve:

• Assisting with internal audits to ensure compliance with established standards.
• Supporting general compliance activities, including managing the risk register and reviewing policies.
• Handling security questionnaires and assisting in procurement reviews and audits.
• Identifying weaknesses in current processes and contributing to continual improvement efforts.
• Mapping out timelines for information security reviews, processes, and checks.
• Implementing new processes to enhance our compliance framework.
• Creating and improving policies.
• Developing and improving training programs on sustainability, ethics, fraud, and other compliance-related topics.
• Conducting company-wide spot checks to ensure compliance with internal policies and procedures.

Minimal Requirements:

• A technical background with an understanding of compliance as a function
• Excellent communication skills, both written and verbal
• Strong attention to detail and client-facing experience
• You are forward-looking and keen to innovate
• Knowledge of GDPR requirements
• Experience maintaining one or more of the following certifications: ISO27001, SOC-2 Type 2, PCI and HIPAA

Preferred Requirements:

• Graduate from IT or similar related degrees, or have industry experiences in relevant roles before
• Experience working in a startup environment
• GenAI governance and Ethical AI use (ISO42001 implementation a bonus)
• Join us to ensure our compliance standards are not just met, but exceeded, and contribute to the growth and integrity of our company.

PolyAI aspires to lead the digital transformation of customer services through our conversational AI technologies. We believe the best team will consist of people with diverse perspectives, ideas, and cultures, reflecting the multicultural and multilingual background of our customers. Come do the best work of your life here at PolyAI!

Benefits

💰 Participation in the company’s employee share options plan

🏝 25 days holiday, plus bank holidays

🏡 Flexible working from home policy plus a one-off WFH allowance when you join

🌎 Work from outside of the UK for up to 6 months each year

🧡 Enhanced parental leave

📚 Yearly learning budget

🚲 Bike2Work scheme

📚 Annual learning and development allowance

🏡 One-off WFH allowance when you join

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.