Himalayas logo
PayPalPA

Sr Manager, Enterprise Servicing

PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers. It serves as an electronic alternative to traditional paper methods such as checks and money orders.

PayPal

Employee count: 5000+

Salary: 138k-237k USD

United States only

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

The Sr. Manager, Enterprise Servicing (Global Strategic Accounts, GSA) provides strategic leadership, coaching, and operational oversight to a team of Enterprise Servicing Managers (ESMs), ensuring proactive and reactive support for merchants.

Requirements

  • 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
  • Lead, coach, and develop a high-performing team of Enterprise Servicing Managers (ESMs), providing regular feedback, career development support, and performance management.
  • Create an inclusive and collaborative team environment that supports learning, accountability, and professional growth.
  • Oversee daily team operations to ensure timely and effective support across inbound and outbound servicing interactions.
  • Ensure operational excellence in SLA compliance, ticket resolution, case management, and merchant satisfaction.
  • Serve as an escalation point for high-complexity or sensitive merchant issues, guiding ESMs in resolution and partnering with cross-functional stakeholders.
  • Drive team adherence to compliance, risk, and regulatory standards, including PCI DSS and other applicable requirements.
  • Establish team goals, track performance metrics, analyze data, and identify opportunities for continuous improvement in processes and outcomes.
  • Guide the team in educating merchants on product functionality, account operations best practices, and compliance obligations.
  • Collaborate closely with internal partners (e.g., Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering) to streamline problem resolution and strengthen merchant support.
  • Actively contribute to strategic servicing initiatives within Global Strategic Accounts to optimize scale, improve customer experience, and strengthen operational efficiency.

Benefits

  • Flexible work environment
  • Employee shares options
  • Health and life insurance

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior
Manager

Salary

Salary: 138k-237k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About PayPal

Learn more about PayPal and their company culture.

View company profile

At PayPal, we believe that now is the time to democratize financial services, so that managing and moving money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness, and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do. We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. Our mission is to revolutionize commerce globally. With this mission as our North Star, we are aligned around one central vision: to make sending and receiving money, selling, and shopping simple, personalized, and secure. We live by our core values of Inclusion, Innovation, Collaboration, and Wellness. These values unite us as one global team, keeping our customers at the heart of everything we do, and inspiring us to care for ourselves, each other, and our communities.

Guided by our values, our Leadership Principles—Put People First, Work Customer Back, and Win Together—shape our decisions and actions, empowering us to drive PayPal's next chapter of growth. 'Put People First' means building the next generation by unlocking their superpowers, providing and seeking constructive feedback, and fostering belonging. 'Work Customer Back' means starting with our customers' biggest needs and solving them through technology and innovation to create simple, valuable experiences. 'Win Together' means moving quickly, working as one PayPal, and delivering great end-to-end results. We are committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives our active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money and offers choice and flexibility when sending payments, paying, or getting paid. Our Corporate Sustainability and Impact strategy is aligned with how we approach and manage our key risks and opportunities across four focus areas – Employees & Culture, Social Impact, Responsible Business Practices, and Environmental Sustainability. This integrated approach is designed to support enterprise priorities to drive and protect brand value, position PayPal as an employer of choice, and support future opportunities for innovation and growth.

Claim this profilePayPal logoPA

PayPal

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

17 remote jobs at PayPal

Explore the variety of open remote roles at PayPal, offering flexible work options across multiple disciplines and skill levels.

View all jobs at PayPal

Remote companies like PayPal

Find your next opportunity by exploring profiles of companies that are similar to PayPal. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
PayPal hiring Sr Manager, Enterprise Servicing • Remote (Work from Home) | Himalayas