Head of Client Operations

Head of Client Operations (Remote) – Own Client Results, Retention & Delivery

Position Type: Full-Time, Remote
Working Hours: Flexible (U.S. Client Time Zones Required)

About the Role

We’re hiring a Head of Client Operations to take full ownership of everything that happens after a client signs.

This is not a project management role.

You own:

• Client results
• Campaign performance
• Retention
• Satisfaction

You will operate inside a fast-moving startup environment — where systems are evolving, priorities shift, and execution matters more than theory.

If you’ve worked in scaling environments and can own outcomes end-to-end, this role is for you.

What You’ll Own

Client Ownership (20–30 Accounts)

• Act as the primary point of contact for all clients
• Lead check-ins, manage expectations, and handle requests
• Anticipate risks early and prevent churn
• Own client satisfaction, retention, and long-term success

Campaign Performance & Results

• Diagnose and fix underperforming cold email campaigns
• Troubleshoot:
• Deliverability issues
• Poor list quality
• Low-converting messaging
• Quality-check campaigns before launch
• Continuously optimize for measurable outcomes

Cold Email Execution (Hands-On)

• Write and refine outbound copy when needed
• Improve inbox placement and response rates
• Use tools and platforms like:
• Apollo.io
• Smartlead.ai
• Instantly.ai

Systems, SOPs & Scaling

• Build delivery systems as the company grows
• Create practical, evolving playbooks
• Track:
• SLAs
• Client health
• Delivery performance
• Improve workflows continuously (not perfection, progress)

Cross-Functional Execution

• Work closely with:
• Developers (technical issues, infrastructure)
• Outreach team (campaign execution)
• Report directly to the founder
• Own visibility into:
• Client health
• Risks
• Performance

What Success Looks Like

• High client retention and low churn
• Strong campaign performance (deliverability + replies)
• Clients consistently getting results
• Issues identified and fixed before escalation
• Delivery systems improving as the company scales

What Makes You a Strong Fit

• You’ve operated in early-stage or scaling startups
• You take ownership without waiting for instructions
• You’re comfortable with imperfect systems and fast iteration
• You communicate directly and confidently with founders
• You focus on execution, not theory
• You can zoom in (fix campaigns) and zoom out (improve systems)

Requirements (Must-Have)

Experience

• Experience owning client delivery / operations in a startup
• Background in:
• Cold email agencies
• Lead generation
• High-velocity outbound environments

Core Skills

• Deep expertise in:
• Cold email strategy
• Deliverability
• Inbox placement
• Copywriting
• Ability to personally fix campaigns when needed
• Technical understanding of:
• APIs
• Automations
• Data flows
• Daily use of AI tools like:
• ChatGPT

Nice to Have

• Experience scaling client delivery teams
• Experience working directly with founders
• Familiarity with outbound infrastructure and domains
• Exposure to growth-stage startup environments

Key Metrics (KPIs)

• Client retention & churn reduction
• Campaign performance (deliverability, replies, conversions)
• Client satisfaction & relationship health
• SLA adherence & delivery consistency
• Overall impact on client results

Why This Role Stands Out

• Full ownership (not a support role)
• Direct impact on revenue and retention
• Work directly with the founder
• Build systems from the ground up
• Opportunity to evolve into:
• COO / Head of Operations
• Growth leadership roles

Interview Process

• Initial Screening
• Founder Interview
• Final Discussion
• Offer & Onboarding

Apply Now

If you can own client outcomes, fix problems fast, and build systems while executing daily, this role gives you the opportunity to operate at the core of a scaling startup.

Apply now if you’re ready to take full responsibility for client success and growth.