Client Operations Manager

Job Title: Client Operations Manager
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role
We are hiring a highly execution-driven Client Operations Manager to take ownership of client operations, delivery tracking, and workflow execution across multiple accounts.
This role is focused on ensuring that clients move forward consistently — with clear priorities, structured systems, and zero execution gaps. You will manage communication, track progress, and drive accountability across teams, allowing the founder to stay out of day-to-day operations.

What You’ll Own
Client Operations & Communication

• Manage day-to-day client communication across WhatsApp, Slack, and Google Workspace
• Conduct regular check-ins to track progress, commitments, and blockers
• Act as the primary point of contact for clients and reduce dependency on the founder
• Maintain clear, structured communication across all stakeholders

Delivery & Execution Management

• Maintain a live tracker for all active client workstreams
• Ensure deliverables are completed on time and flag risks proactively
• Identify and drive the top 2–3 priorities per client each week
• Step in to unblock execution and maintain forward momentum

Workflow & Process Optimization

• Build and improve workflows, SOPs, and operational systems
• Identify inefficiencies and implement structured solutions
• Create automations to reduce manual work (e.g., reporting, tracking, notifications)
• Use AI tools where relevant to improve speed and efficiency

Team Coordination & Accountability

• Coordinate across client teams to ensure alignment on timelines and outcomes
• Hold teams accountable while maintaining strong working relationships
• Identify bottlenecks early and take ownership of resolving them

Hiring Support (As Needed)

• Assist with CV screening and initial candidate evaluations
• Provide clear recommendations to support hiring decisions

Must-Have Experience & Skills

• 3–5 years of experience in operations, project management, chief of staff, or account management roles
• Proven experience managing operations in a fast-paced or scaling company
• Demonstrated experience handling multiple clients or workstreams simultaneously
• Hands-on experience building workflows, SOPs, and real business automations (not just theoretical knowledge)
• Experience contributing to the growth or scaling of a company or business unit
• Strong communication skills with the ability to manage clients directly
• High level of ownership, organization, and follow-through
• Experience with automation tools (e.g., Zapier, Make, Airtable, Notion, or similar)
• Exposure to advanced or AI-native automation tools (e.g., n8n or similar) is a strong advantage

Key Metrics for Success

• Minimal founder involvement in day-to-day client operations
• Consistent on-time execution across all client accounts
• Clear and structured operational systems in place
• Measurable improvement in client performance and growth
• Strong client satisfaction and retention

Interview Process

• Initial Screening Call
• Recruiter Interview
• Final Interview
• Offer & Onboarding