Senior Systems Engineer - Backup

When our values align, there's no limit to what we can achieve.

At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.

Key Accountabilities:

• Own root cause analysis and problem management for backup infrastructure.
• Identify opportunities to innovate, extend and enhance service delivery everywhere possible.
• Create and maintain system documentation for backups technologies, including installation, configuration and appropriate troubleshooting steps.
• Create and maintain backup SLAs by working alongside the business to define specific criteria such as Retention Policy, RPO and RTO.
• Monitor key system parameters to ensure optimum performance is being maintained.
• Work to ensure maximum uptime to essential systems.
• Work closely with other IT Management and technical staff to promote, evaluate and test infrastructure solutions.
• Contribute to global and regional infrastructure projects with guidance from senior leadership.
• Support Parexel business units by reviewing and actioning backup related tickets weekly.
• Required to participate in an on-call rotation.

Candidate Qualifications:

• Comprehensive understanding of the principles and concepts of backup engineering and architecture.
• Required: Expert knowledge in CommVault backup solutions.
• Required: CommVault implementation and management experience within a VMware ESXi environment.
• Required: CommVault implementation and management experience within Azure.
• Required: Commvault implementation and management experience within Office365.
• Nice to have: Knowledge configuring and utilizing ISILON as a backup target.
• Nice to have: Knowledge configuring backups for Cisco HyperFlex Hyperconverged appliances.
• The ability to provide thorough troubleshooting before reaching out to vendor support.
• Able to analyze configuration, performance and availability of the backup environment to ensure we are meeting business defined SLAs.
• Managing and configuring AUX copies both on-premise and in Azure.
• Experience with daily reporting in CommVault above and beyond basic reporting capabilities.
• Experience automating various aspects of CommVault including OE/OS patching, agent installation and client scheduling.
• Highly organized and have clear, concise communication skills.
• Must understand how to identify and implement industry best practices.
• Able to prioritize and drive to results with a high emphasis on quality.

Candidate Basic Qualifications:

• Bachelor’s/master’s degree in computer science, Engineering or related field.
• Extensive knowledge in CommVault backup architecture.
• At least 8+ years of industry experience administrating backups within an environment requiring strict, documented regulatory compliance.
• Experience designing, implementing and supporting a multi petabyte, geographically dispersed storage/backup infrastructure.