Customer Success Manager – Attached

At the heart of PandaDoc lies a vibrant, remote-first culture built on a foundation of empowering teams and simplifying the complexities of modern work. The company's journey began with a simple yet powerful goal: to make work easier. This initial vision, born from the founders' desire to escape inefficient processes, has blossomed into a global platform trusted by tens of thousands of businesses. The core mission is to deliver transformative technology that streamlines how companies of all sizes operate and achieve success. PandaDoc is committed to helping its customers build trust with every interaction by making business agreements faster, more transparent, and less of a hassle. This allows teams to shift their focus from cumbersome paperwork to the strategic initiatives that truly drive them forward.

The company's culture is defined by a set of core values encapsulated in the acronym L.I.F.E.: Learn, Impact, Fun, and Empathy. These aren't just words on a wall; they are the principles that guide how the team shows up, collaborates, and grows together. 'Learn' fosters a continuous growth mindset, encouraging curiosity and personal development. 'Impact' drives a passion for building a product that makes a real difference for customers and the community. 'Fun' is about enjoying the journey and celebrating successes together, creating a positive and engaging work environment. Finally, 'Empathy' is central to how they interact with colleagues and customers, ensuring a supportive and understanding atmosphere. This people-first approach is evident in their commitment to a diverse, international team that spans dozens of countries and cultures. PandaDoc believes that this diversity is a superpower, leading to stronger products, more innovative solutions, and a richer, more inclusive workplace where every 'Panda' feels valued and can thrive.