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As a Solutions Architect for Strategic Partnerships at PagerDuty, you will be responsible for managing technical relationships and driving technical initiatives with our most strategic partners. This is a high-impact role focused on key relationships with our most strategic partners, defining joint value propositions with those partners and expanding our portfolio of differentiated go-to-market offerings in support of ARR growth. In this role you will collaborate closely with the partner team as well as cross-functionally with product management, engineering, sales and solutions consultants to develop alignment and coordinate execution.
Key Responsibilities
- Manage technical partnering initiatives and technical relationships with key partners
- Develop close relationships with key technical stakeholders in partner organizations
- Lead technical solution planning and design with partners
- Execute partner demos, PoCs, and prototypes
- Collaborate with product management and engineering on product roadmap requirements and planning for integrations that require engineering investment
- Coordinate with our solutions consultants on internal technical enablement for partnerships and facilitate technical field engagement as needed
- Represent and evangelize PagerDuty’s products and technology with strategic partners and in joint go-to-market initiatives
Basic Qualifications
- Bachelor's degree and at least 5 years of relevant professional technical experience as a pre-sales engineer, solution architect or solutions consultant
- Experience working with strategic partners
- Hands-on Experience with:
- Cloud platforms (e.g., AWS, Azure, GCP, or other IaaS/PaaS)
- IT monitoring (e.g., New Relic, AppDynamics, Datadog)
- analytics/logging (e.g., Splunk)
- IT service management (e.g., ServiceNow, Atlassian)
- Track record of high performance in prior roles
- Hands-on experience with solutions architecting, product integrations APIs, and customer deployments
- Able to do basic scripting (Java, php, Ruby, Perl) and fundamental knowledge of Linux
Preferred Qualifications
- Strategic perspective on creating customer value through partner solutions and integrations
- Deep experience working with AWS
- Experience working with Global Systems Integrators (GSIs)
- Broad ability and interest to work with many different products and technologies across Cloud, DevOps, IT Ops
- Able to manage or coordinate multiple technical projects in parallel
- Highly collaborative externally with partners and internally (e.g., PM, Engineering, Solutions Consulting, Sales, Marketing, Support)
The base salary range for this position is 156,000 - 215,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.
Your package may include:
- Competitive salary and company equity
- Comprehensive benefits package from day one
- Flexible work arrangements
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
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