GTM Operations Manager

What do we do?

Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.

The Role:

We’re looking for a GTM Operations Manager to join our GTM Ops team. It’s our job to support, accelerate and optimise the strategic efforts of Sales, Marketing, Finance and Customer Success.

The core of your role will be to iterate and improve processes within our commercial teams, whilst ensuring we are able to receive clear data to derive actionable insights from. You’ll also lead projects from conception to delivery, ensuring Paddle is able to scale effectively. With the role focused on optimisation of our commercial teams we are looking for candidates with experience working with both Marketing and Sales teams.

What you'll do:

• Proactively identify and address bottlenecks in the revenue cycle, analysing challenges and recommending effective solutions to optimise sales, marketing, and customer success processes.

• Implement and maintain standardised processes and workflows across revenue teams.

• Document and communicate process changes to relevant stakeholders.

• Ensure data integrity and consistency across all revenue platforms.

• Evaluate and implement new technologies to support revenue growth.

• Develop and maintain dashboards and reports to track key revenue metrics.

• Work closely with sales, marketing, customer success, and finance teams to ensure alignment and collaboration.

• Facilitate communication and collaboration between revenue teams.

• Translate Marketing, Sales and Success needs as part of the Customer Journey into technical requirements

• Collaborate cross functionally to design, implement, and develop effective solutions.

• Conduct thorough testing and evaluation of solutions to guarantee they meet the needs and expectations of end users.

• Contribute actively to the growth of the GTM Operations team by sharing your knowledge, collaborating effectively with teammates and helping to shape our best practices.

We'd love to hear from you:

• You possess a minimum of 5 years of experience in Sales, Marketing, or Revenue Operations, with a proven track record of problem-solving and process improvement.

• Proven experience managing CRM and marketing automation systems (e.g., Salesforce, HubSpot).

• Proficient in project management and leading multiple projects simultaneously.

• You have demonstrated analytical skills, with the ability to interpret complex data, draw actionable insights, and make data-driven decisions.

• You are proactive and solution-oriented, with the ability to identify issues and propose effective solutions, while being adaptable to fast-paced and uncertain environments.

• You have excellent communication and collaboration skills, capable of working effectively with both technical and non-technical teams.

Everyone is welcome at Paddle

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.

Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

Why you’ll love working at Paddle

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

Paddle for others

Paddle together

Paddle simply

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.

We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.