Senior Account Manager

Why Oviva ?

To build a healthier future for all, our mission is to provide the most accessible and effective care to people living with weight-related conditions.

By blending behaviour change therapy with our unique technology, incredible team of passionate individuals, we are creating affordable and accessible app-based healthcare programs to tackle diet-related health conditions such as obesity and Type 2 diabetes.

Our proven strategy has helped us become award-winning and the largest digital health provider, treating diet related conditions in Europe. We operate within the healthcare systems including. NHS to give people access to the medical care they need. We are rapidly expanding across Europe including the UK, Switzerland, Germany, France and Poland. You will be joining an organization that has treated 500.000 people to date and is continuing to scale up.

To further scale our growing business, we are looking for a Senior Account Manager.

The role

Working remotely as the Senior Account Manager at Oviva, you will play a crucial role in building and maintaining strong relationships with NHS commissioners, ensuring the successful delivery of contracted services, and contributing to the growth and success of the organisation. This position involves a blend of strategic planning, relationship management, and operational oversight.

Requirements

Key skills

• Lead Point of Contact: You will be the primary point of contact for commissioners of live contracts, establishing and nurturing relationships to ensure client satisfaction.
• Relationship Building: You will proactively engage with key stakeholders to identify opportunities for collaboration and address any issues promptly.
• Performance Monitoring: You will monitor the performance of individual contract targets and Key Performance Indicators (KPIs), collaborating with internal teams to ensure the successful achievement of agreed-upon goals.
• Data Accuracy and Quality: You will ensure that data and information shared with commissioners are accurate, up-to-date, and of high quality.
• Contract Renewals: You will take the lead in managing contract renewals for agreements aligning with Oviva's strategy and annual goals. Collaborating with internal teams to assess contract performance, identify opportunities for improvement, and negotiate renewal terms.
• Cross-Selling Support: You will work closely with the partnerships team to support the cross-selling of Oviva services to existing commissioners. You will provide insights and assistance in identifying opportunities to expand the scope of services offered to current clients.

What are we looking for you to bring

• Proven experience in account management or a similar commercially-focused role within the healthcare sector.

• Previous experience of working with the NHS is preferred.

• Strong understanding of healthcare contract management, KPIs, and performance metrics.

• Excellent communication, negotiation, and interpersonal skills.

• Ability to analyse data, draw meaningful insights, and make data-driven decisions.

• Ability to travel to client meetings and into our London office for team meetings

What we offer

• The opportunity to make a meaningful impact in revolutionizing healthcare, across the UK and beyond in the high-growth environment

• A comprehensive well-being programme; including Healthcare Plan & Employee Assistance Program

• A personal learning & training leave allowance to support your development

• We embrace flexibility & remote working

• Equipment allowance to support your home working set up

• Competitive Salary & company pension

• Enhanced Family leave

Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:

We put the patient first, We measure & improve, We build winning teams

Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team.

We're Proud to be a Disability Confident Employer

Please click ‘Apply’ today and take your next step towards a career with Oviva.