Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality.
Requirements
- 1–2 years of experience working on a Service Desk, providing end-user support and managing tickets
- Hands-on experience with ticket management systems (e.g., ServiceNow, Jira, Remedy, or similar)
- Experience with Cisco Unified Communications Manager (CUCM)
- Experience supporting Cisco Webex Contact Center in a Tier 1 or operational role
- Basic understanding of: VoIP concepts (SIP, call flows, codecs)
- Contact center fundamentals (agents, queues, routing strategies)
- Strong troubleshooting, documentation, and customer service skills
- Ability to communicate effectively with both technical teams and end users
Benefits
- Competitive salary
- Opportunity to shape the HR function of a rapidly growing BPO
- Work closely with a team of industry leaders who have successfully scaled BPOs in the past
- Career growth and development opportunities
