Philippines onlyLevelUp is seeking a detail-oriented and customer-focused Helpdesk Support Agent to provide first-line support for internal teams, troubleshooting and managing system access, and escalating complex issues.
Requirements
- 2-3 years of live chat customer service experience
- Familiarity with sales processes and business applications
- Proficiency with Zendesk, Slack, and admin tools for troubleshooting and issue resolution
- Strong analytical and problem-solving skills
- Excellent written and verbal communication abilities
- Ability to prioritize tasks and handle multiple issues efficiently
- Experience in documenting and tagging support interactions for reporting and process optimization
Benefits
- Fully remote work arrangement
- Shifting schedule
- Equipment provided
- HMO
IN and PH only
