Client Support Officer

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Ensure your Compass knowledge is up-to-date and thoroughProvide solutions to schools by responding to their requests and solving problems as they ariseImpart product knowledge around the Compass platform improving schools’ ability to use the softwareManage communications through a range of channels - including live chat and emailsCustomer communicationAnnouncements regarding product updates, information from the DfE and Compass newsRegular updates on progress of outstanding issuesLog and monitor tickets within JIRA & ZOHO, ensuring we meet our SLAKeep informed of developments in the Compass platformEscalate customer enquiries to the appropriate team, giving customers regular updates on the status of their issueProactively identify training requirements and liaise with the Training Team to ensure schools are able to use the platform to its full potentialAd-Hoc tasks as directed by your manager

Core responsibilities:

Min 4 years experience in a customer support profileExcellent communication skillsA true passion for putting the customer firstA drive to go the extra mile giving customers get the best experienceGreat analytical problem solver with exemplary communication skillsAbility to build relationships and rapport quickly and effectively across a wide range of stakeholders and personalitiesAbility to work autonomously but also work well within a team environment

Benefits:Competitive salaryOpportunity to shape the HR function of a rapidly growing BPO.Work closely with a team of industry leaders who have successfully scaled BPOs in the past.Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!