VIRTUAL ASSISTANT

A fast-growing residential cleaning company based in Colorado is seeking a proactive, organized, and tech-savvy Virtual Assistant to support daily operations. The ideal candidate is reliable, detail-oriented, and able to thrive in a fast-paced environment while communicating effectively with both customers and internal teams.

Key Responsibilities

Scheduling Dispatching

• Coordinate daily and weekly service schedules.

• Dispatch cleaners to job sites and adjust schedules as needed.

• Monitor progress and resolve real-time issues or last-minute changes.

Customer Support Communication

• Handle inbound phone calls, text messages, and emails.

• Respond promptly and professionally to customer inquiries, concerns, and service requests.

• Assist with job confirmations, follow-ups, and service updates.

Operations Administrative Support

• Manage invoices: send, track, follow up on unpaid invoices, and record payments.

• Address billing discrepancies or questions from customers or staff.

• Maintain accurate records of jobs, adjustments, and team communications.

Marketing Social Media Coordination

• Collaborate in Slack with the SEO and social media team.

• Assist in managing the companys Google Business Profile, including responding to reviews and customer messages.

• Participate in managing social media groups, online forums, and brand presence.

Growth Outreach

• Conduct cold calls and send cold emails to generate new leads and partnerships.

• Support promotional activities, marketing campaigns, and outreach strategies to grow the customer base.

Qualifications

• Minimum of 2-3 years experience as a Virtual Assistant.

• Excellent written and verbal communication skills.

• Strong organizational and time-management abilities.

• Experience handling customer support, scheduling, or operations.

• Proficiency with communication platforms such as Slack, email, and VoIP tools.

• Basic understanding of invoicing and administrative documentation.

• Familiarity with social media management and Google Business Profile.

• Ability to multitask and work efficiently in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

• Tech-savvy and comfortable learning new tools and systems quickly.