Philippines onlyWe are seeking a proactive and detail-oriented Customer Service E-Commerce Support Specialist to join a fast-growing lifestyle brand. The ideal candidate is highly organized, tech-savvy, and capable of managing customer interactions, order processing, and e-commerce operations efficiently. This role is part-time and the successful candidate should be available to start as soon as possible.
Key Responsibilities:
Customer Service
Monitor and respond to customer emails and enquiries promptly, professionally, and in a friendly tone aligned with the brand.
Handle order-related issues, delivery queries, and product questions.
Manage customer feedback and escalate issues when necessary.
Order Delivery Management
Daily check of courier dashboards to ensure timely delivery of all orders.
Liaise with courier partners to resolve delivery issues or delays.
Track shipments and provide updates to customers as needed.
E-Commerce Marketplace Support
Process Amazon orders daily and manage basic order-related queries.
Support Shopify order management, updates, and coordination.
B2B Order Handling
Manage B2B sales orders from invoicing through delivery.
Coordinate with wholesale customers to ensure smooth order fulfilment.
Provide ongoing customer service support to B2B clients.
Qualifications
Minimum 2 years experience in customer service or e-commerce support.
Strong written and verbal communication skills.
Detail-oriented, organized, and able to manage multiple tasks efficiently.
Familiarity with Shopify, Amazon Seller Central, or other e-commerce platforms.
Comfortable liaising with courier partners and B2B clients.
Tech-savvy with the ability to learn new tools quickly.
Available to work Dubai business hours (GMT+4).
NZ and PH only
