Fraud Operations Manager

We’re looking for a sharp, high-impact Fraud Operations Manager to help build and scale fraud prevention at Quo. Reporting directly to the Director of Fraud, you’ll play a critical role in protecting the platform while enabling legitimate customers to grow with confidence.

Requirements

• 3–5 years of experience in fraud, risk, trust & safety, or related operational roles
• Prior experience managing or mentoring a team in an operations environment
• Strong operational judgment with the ability to triage, prioritize, and execute effectively
• Experience handling fraud at scale in high-volume environments
• Data-driven mindset—you’re comfortable using metrics to inform decisions and improve performance
• Experience working with tools like Zendesk (Retool or similar internal tools a plus)
• Ability to identify trends and contribute to rule creation or detection improvements
• Strong cross-functional collaboration skills across support, compliance, and engineering
• Excellent communication skills with the ability to handle sensitive or high-stakes situations
• Comfortable operating in a fast-paced, evolving environment with high ownership

Benefits

• extensive medical coverage
• monthly lifestyle stipend
• flexible PTO policy
• equity