Solar Performance Specialist, Commercial

What You'll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Monitoring, Issue Management, and Service Coordination
• Become proficient in various solar monitoring platforms, including Omnidian’s platform.
• Proactively identify and manage asset issues, create issue cases/tickets, notify clients of these issues, and provide corrective action recommendations.
• Assist the Portfolio Operations Manager in resolving alerts efficiently.
• Open and diligently track tickets to ensure detected issues are resolved.
• Collaborate closely with the Performance Manager and Portfolio Operations Managers to ensure timely closure of all issues.
Weekend Technical Support and Reporting
• Provide critical weekend support, including fielding calls from technicians during site visits for technical support and DAS portal verifications.
• Support client and site host customer communications, manage communications with field service technicians, and assist in resolving escalated issues.
• Track client reporting obligations and ensure that assets are fully integrated into Omnidian’s platform to enable automated reporting features.
• Produce and review monthly reports for the Portfolio Operations Managers.
Continuous Process Improvement
• Actively contribute to continuous improvement efforts by identifying, documenting, and adopting best practices and standardized procedures.
• Help pinpoint features and enhancements for Omnidian’s proprietary platform to optimize its functionality and user experience.

Who You Are

• You are highly organized and meticulous, with a strong ability to maintain accuracy and attention to detail.
• Excellent communication skills, capable of handling high levels of communication both written and verbal.
• You remain focused and productive when handling tasks that may be repetitive.
• You are adept at managing multiple priorities and stay calm under pressure.
• You have a passion for learning new skills and concepts and are quick to adapt to the changing needs of the business and our team.

Experience You’ll Need

• 2+ years of experience in the solar energy industry
• Familiarity with Microsoft Excel, G Suite, and CRM applications like Zendesk or Salesforce
• Experience in monitoring solar DAS platforms and interpreting solar system design drawings

Experience That's a Plus

• Some experience with Commercial solar (in operations and maintenance, asset management, field service management, or account management)

Work-life and Culture

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local gatherings per year
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice onInternal Transfer: Job Application Process
• Here are the next roles in this career track:
• Solar Performance Analyst
• Senior Solar Performance Analyst
• Lead Performance Analyst
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.