Customer Care Analyst & Ops - CDI (week-ends travaillés)

Notion is the connected workspace where better, faster work happens.

Our story

Early computing pioneers envisioned a future where machines on our desks could amplify our imagination, extend our intellect, and help us model information in ways never before seen. This is the type of tool we want to build together at Notion — one that gives you the software you can mold and shape like clay to solve your problems your way.

We’ve heard Notion described many ways. It can be as simple as a blank piece of paper, making writing feel light and delightful. It can be as complex as a relational database that stores huge amounts of data. We sometimes compare it to a set of Legos (if Legos were designed by The New York Times). But at its core, Notion is a toolbox of software building blocks that let you manage your life and work however you find most useful.

To make this possible, we’ve brought together a diverse team of individuals passionate about computing, history, art, alternative programming languages, music, skateboarding, and craft. Today, we’re growing faster than ever across offices in San Francisco, New York, Dublin, Hyderabad and Tokyo 🇺🇸 🇮🇪 🇮🇳 🇯🇵

Our values

We are drivers of our mission. We’re driven by our commitment to empower every person on the planet to use software exactly the way they want.

Be a pace setter. We move with urgency so we can set the cadence for our market, cover more ground, and ship more great products and programs for our users, faster.

Be a truth seeker. We pursue the best data, ideas, and solutions with rigor and open-mindedness, always guided by our users’ most pressing needs.

Be kind and direct. We deliver feedback in the spirit of helping our colleagues improve, balancing sensitivity with caring honesty. We’re in this together.

Our values in action

Affinity groups: Notion is home to a number of employee-led groups that foster a diverse and inclusive workplace. So far, these include: Accessibility at Notion, All Asians and Pacific Islanders at Notion, Black Thought at Notion, Gente (LatinX) at Notion, Immigrants at Notion, Queers & Allies at Notion, Parents at Notion, Women at Notion.

Notion for Nonprofits: It's vital that we also support our beliefs with the Notion product itself. That's why we give 501(c)3 organizations working to solve the world's toughest problems 50% off our team plan.

Social impact: We run several programs and partnerships dedicated to inclusion, diversity, equity, and antiracism. Here are just a few of the organizations we support:

• Volunteering at 826 Valencia: We help students from under-resourced backgrounds find their voices as writers and artists.

• BreakLine: We reach more veterans, women, and people of color looking to pivot into careers in the tech industry.

• Urban Tech Connect: We support tech events focused on networking and development opportunities for communities of color.

• Fast Forward: We donate paid Notion plans to entrepreneurs accelerating social missions that support refugees, undocumented students, and veterans, among others.

• Civic Alliance: We support safe, accessible, and trusted elections, and inspire our employees and customers to support civic engagement.

• Pledge LA: We support Black and Latinx entrepreneurs from South LA in partnership with the Annenberg Foundation, the Weingart Foundation, and others.

• Tech for Black Founders: We provide Notion workspaces and other support to early-stage startups led by Black founders.