How you will make an impact
- Review and analyze healthcare claims for accuracy, completeness, and eligibility.
- Ensure claims are processed in accordance with company policies, procedures, provider contracts and regulatory requirements.
- Verify patient and provider information and validate claim codes (ICD, CPT, HCPCS).
- Identify discrepancies and inconsistencies in claims and take appropriate corrective actions.
- Communicate with healthcare providers, patients, and insurance companies to resolve claim issues.
- Investigate and resolve denied or rejected claims.
- Accurately enter claim information into the claims management system.
- Maintain detailed and organized records of claims and related correspondence.
- Prepare and generate reports on claim status, trends, and performance metrics.
- Stay updated on industry regulations and guidelines related to healthcare claims processing.
- Ensure compliance with HIPAA and other regulatory standards.
- Participate in quality assurance reviews to identify areas for improvement and implement best practices.
- Work closely with the Director of Provider Operations and other team members to improve claim processing workflows.
- Provide training and support to new team members as needed.
- Communicate effectively with internal and external stakeholders to facilitate smooth claims processing.
What we are looking for
- Minimum of 5 years of experience in healthcare claims processing or a similar role.
- Familiarity with medical terminology, claim coding (ICD, CPT, HCPCS), and insurance billing practices.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and accuracy.
- Proficiency in using claims management software and Microsoft Office Suite.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.