United States onlyNexusTek is a U.S based, managed IT service provider to small and medium sized organizations. We excel in tackling the complexities of IT, such as cloud services, cyber-security, document management, data back-up and protection, and more.
Our mission is to take away technology headaches allowing our clients to focus on their core business.
NexusTek’s 300 employees span 35+ states to service our growing client base. We have physical offices in Denver, Irvine, and Boston.
Working hours
Our Systems Engineers typically work Monday through Friday 8:00 am to 5:00 pm local time unless specified. On occasion they may be asked to work outside of business hours.
They also participate in a rotating on-call schedule (afterhours and weekends).
Location requirements
100% remote – work from home in the United States
Why this job is exciting
Feeling stagnated in your current IT role? You won’t at NexusTek - no two days are alike in the MSP world! This is a fast-paced, ever-changing IT position. You will work hands-on with the latest technology in multiple environments. All while engaging our clients in the process to understand their technology needs and enhance their technology efficiencies.
Who you are
Proactive and independent technical expert with a focus on our Microsoft practice. You perform a variety of system design, implementation, troubleshooting, and support responsibilities, requiring a thorough working knowledge of Systems and Microsoft technologies. You are a skilled communicator on all levels and dedicated to providing top-notch customer service. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.
You know how to:
- Provide top tier consultative client support while working closely with the project engineering and management team.
- Accountable for accurate and daily time entry for billable/utilization hours.
- Perform Microsoft Cloud migrations.
- Assist with the resolution of service desk tickets as needed.
- Respond and perform timely and accurate scheduled maintenance and service tasks as defined for individual clients.
- Ability to resolve technical issues including, but not limited to:
- Microsoft Operations Systems
- Microsoft Server 2012 – present
- Workstation/server hardware
- Peripheral devices including printers and scanners
- Routers, switches, and firewalls
- Cloud and virtualization-based technologies
- Client/Server applications
Strong working knowledge in the following technologies:
- Office 365 (Exchange Online, SharePoint Online, Teams, Azure Active Directory, Intune/Endpoint Manager)
- Azure IaaS and Azure Virtual Desktop
- E-mail Spam Security and Filtering Solutions
- Modern File projects and migrations
- Microsoft Windows 2012 – present
- Microsoft Exchange 2010 – present
- Networking technologies basic switching, firewall and wireless configuration and troubleshooting
- Familiarity with MSP application like ConnectWise, IT Glue, Nable is desirable
The following certifications are desirable:
- Microsoft Certified Solutions Administrator (MCSA) or Microsoft Certified Solutions Expert (MCSE)
Pay and Benefits
This is a full-time position located in the United States and performed remotely.
Estimated Starting Salary/Wage Range: $80,000.00 - $95,000.00 annually paid hourly, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)
In addition to legally required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:
- 4-weeks accrued paid time off
- 7 paid holidays
- Medical, dental, vision options
- Company-paid life insurance, short-term and long-term disability
- Discretionary annual 401K match plan
- Employee referral bonus plan
- Access to ADP My Learning
- StandOut coaching engagement tool
- Eligible to apply to Pluralsight and our annual NexusTek Technical and/or Leadership Academy.
Interview Process - Typical interview process for this role:
Application Stage - Thanks for showing interest!
- Submit your application
- Complete the Culture Index Survey offered in the application steps (link to survey also provided below)
- Culture Index is offered in 30 languages - select in your native language!
- Culture Index Link: https://go.cultureindex.com/p/7V4pvcqr7R
Screening Stage - Let's get to know each other!
- Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
- 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you
Interview Stage - We’ll dive into your experience more in depth
- One-hour technical interview with Hiring Manager (virtual)
- One-hour interview with project engineering team member
- References – 3 professional references at least one direct supervisor
- You are welcome to request additional conversations with team members you didn’t get to meet during the process
NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
NexusTek participates in E-Verify for all US Employees
Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.
All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US
