United States onlyNexusTek is a U.S based, managed IT service provider to small and medium sized organizations. We excel in tackling the complexities of IT, such as cloud services, cyber-security, document management, data back-up and protection, and more.
Our mission is to take away technology headaches allowing our clients to focus on their core business.
NexusTek’s 300 employees span 35+ states to service our growing client base. We have physical offices in Denver, Irvine, and Boston.
Working hours
The schedule for this position is 9:00 AM to 6:00 PM Pacific time zone
Participate in a rotating on-call schedule (afterhours and weekends)
Location requirements
100% remote, USA – work from home
Why this job is exciting
Feeling stagnated in your current IT role? You won’t at NexusTek - no two days are alike in the MSP world! This is a fast-paced, ever changing IT position. You will work hands-on with the latest technology in multiple environments. All while engaging our clients in the process to understand their technology needs and enhance their technology efficiencies.
Who you are
Proactive and independent technical expert who performs a variety of ITtechnical support responsibilities, requiring a thorough working knowledge of information technology and remote desktop support. You are a skilled communicator on all levels and dedicated to providing top-notch customer service. Your meticulous attention to detail is shown through your timekeeping, documentation, execution of the technical work.
You know how to:
- Maintain high levels of customer satisfaction and billable/utilization hours
- Answer up to 20 calls per day and manage up to 15 tickets at a time
- Troubleshoot client IT workstation environments and peripherals
- Maintain consistent communication with clients through phone and email
- Implement NexusTek’s best practices and core values
Troubleshooting will require skills in some or all of the following technologies:
- Microsoft Windows Server (2008/2012/2016/2019)
- Microsoft Exchange 2010/2013/2016/2019
- Microsoft Hyper-V (2012R2-2019)
- Microsoft RDS (2008R2-2019)
- VMware ESXi 5.5-6.7
- Citrix Virtual Apps and Desktop (XenApp and XenDesktop)
- Veeam Backup & Replication
- Workstation/server hardware and software
- Peripheral devices including printers and scanners
- Network technology including routers, switches, firewalls, wireless configuration
- Cloud and virtualization-based technologies, and common client/server applications (e.g., 365, Azure)
- MSP applications like ConnectWise, LabTech, and IT Glue desirable
Pay and Benefits
This is a full-time position located in the United States and performed remotely with some travel.
Estimated Starting Salary/Wage Range: $22 -$25 hourly, less applicable withholdings and deductions, paid on a semi-monthly basis(The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees]skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)
In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:
- Four weeks of annual accrued PTO
- Seven paid national holidays
- Medical, dental, vision options
- Company-paid life insurance, short and long-term disability
- Voluntary benefits such as critical illness and accident
- Voluntary Legal Shield and identity theft protection
- Discretionary annual 401k match plan
- Generous employee referral bonus plan
- Employee Assistance Program
- Access to over 90,000+ courses in ADP My Learning
- StandOut employee engagement tools
- Eligible to apply for a Pluralsight license
- Eligible to apply for NexusTek Technical Academy or Leadership Academy
- We’re happy to provide our full benefits guide at any point in the process!
We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.
Interview Process- Typical interview process for this role:
Application Stage - Thanks for showing interest!
- Submit your application
- Complete the Culture Index Survey offered in the application steps (link to survey also provided below)
- Culture Index is offered in 30 languages - select in your native language!
- Culture Index Link: https://go.cultureindex.com/p/zACpDINuzjBrFELEr0
Screening Stage - Let's get to know each other!
- Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
- 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you
Interview Stage - We’ll dive into your experience more in depth
- One-hour technical interview with Hiring Manager (virtual)
- Two-hour lab assessment taken from your home
- 30 min follow-up Hiring Manager interview
- References – 3 professional references at least one direct supervisor
- You are welcome to request additional conversations with team members you didn’t get to meet during the process
NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
NexusTek participates in E-Verify for all US Employees
Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.
All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US
