United States onlyNexusTek is a U.S based, managed IT service provider to small and medium sized organizations. We excel in tackling the complexities of IT, such as cloud services, cyber-security, document management, data back-up and protection, and more.
Our mission is to take away technology headaches allowing our clients to focus on their core business.
NexusTek’s 300 employees span 35+ states to service our growing client base. We have physical offices in Denver, Irvine, and Boston.
Working hours
Our Sr Systems Engineers typically work Monday through Friday 8:00 am to 5:00 pm local time unless specified. On occasion they may be asked to work outside of business hours.
They also participate in a rotating on-call schedule (afterhours and weekends).
Location requirements
100% remote – work from home
Why this job is exciting
Feeling stagnated in your current IT role? You won’t at NexusTek - no two days are alike in the MSP world! This is a fast-paced, ever-changing IT position. You will work hands-on with the latest technology in multiple environments. All while engaging our clients in the process to understand their technology needs and enhance their technology efficiencies.
Who you are
Proactive and independent technical expert with a focus on our Citrix practice. You perform a variety of system design, implementation, troubleshooting, and support responsibilities, requiring a thorough working knowledge of Systems and Citrix technologies. You are a skilled communicator on all levels and dedicated to providing top-notch customer service. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.
You know how to:
- Provide tier 2 and tier 3 consultative client support
- Maintain high levels of customer satisfaction and billable hours
- Work closely with project engineering, client services team, management team, and 3rd party vendors to resolve client’s technology issues
- Respond and perform timely and accurate scheduled maintenance and service tasks as defined for individual clients.
- Deploy and troubleshoot basic deployments of Citrix components StoreFront, Controllers, VDA (Sessions Hosts)
- Work with all the components of a Citrix deployment and know how to use help desk tools such as Director to troubleshoot and reset sessions and profiles
- Deploy and troubleshoot advanced configurations and understand the basic use of a NetScaler Gateway and how to set it up for external access and how it interacts with the StoreFront and Controllers
- Demonstrate advanced Citrix concepts such as the two different non-persistent provisioning models (Machine Creation Servers and Provisioning Services)
Technology Skills required in the following areas:
- Citrix components such as StoreFront, Controllers, VDA (Sessions Hosts)
- Citrix Cloud (DaaS) and Citrix Virtual Apps and Desktops (CVAD)
- Netscaler Gateway
- Machine Creation Servers and Provisioning Services
- Cloud technologies like Office 365 and Azure
- Microsoft Windows Server, Exchange, Hyper-V, and RDS
- VMware ESXi 5.5-6.7
- Veeam Backup & Replication
- Office365 migrations and SharePoint
- Networking Technologies such as basic switching, firewall, and wireless configuration and troubleshooting
- Familiarity with MSP applications like ConnectWise, LabTech, and IT Glue is desirable
- Familiarity with public cloud infrastructure including AWS and Azure
The following certifications are desirable: Citrix Certified Associate/Professional
Pay and Benefits
This is a full-time position located in the United States and performed remotely with some travel.
Estimated Starting Salary/Wage Range: $90,000 - $110,000.00 annually, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)
In addition to legally required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:
- Four weeks of annual accrued PTO
- Seven paid national holidays
- Medical, dental, vision options
- Company-paid life insurance, short and long-term disability
- Voluntary benefits such as critical illness and accident
- Voluntary Legal Shield and identity theft protection
- Discretionary annual 401k match plan
- Generous employee referral bonus plan
- Employee Assistance Program
- Access to over 90,000+ courses in ADP My Learning
- StandOut employee engagement tools
- Eligible to apply for a Pluralsight license
- Eligible to apply for NexusTek Technical Academy or Leadership Academy
We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.
Interview Process - Typical interview process for this role:
Application Stage - Thanks for showing interest!
- Submit your application
- Complete the Culture Index Survey offered in the application steps (link to survey also provided below)
- Culture Index is offered in 30 languages - select in your native language!
- Culture Index Link: https://go.cultureindex.com/p/7V4pvcqr7R
Screening Stage - Let's get to know each other!
- Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
- 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you
Interview Stage - We’ll dive into your experience more in depth
- 1-hour technical and soft skills interview with Hiring Manager and Senior Engineer (virtual)
- 30-minute interview with SVP, Professional Services
- References – 3 professional references at least one direct supervisor
- You are welcome to request additional conversations with team members you didn’t get to meet during the process
NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
NexusTek participates in E-Verify for all US Employees
Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.
All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US
