United States onlyTechnical Program Manager, AI
Department: Business Operations
Location: Care Lumen | Remote (US Only)
Employment Type: Full-time Employee
Reports to: Senior Director of Business Operations
Salary Range: $180,000 - $230,000
Bonus (if applicable): Eligible for annual performance bonus of 15%
Scope
The Technical Program Manager, AI is a purpose-built role for Care Lumen's next phase of growth one where artificial intelligence is not a feature, it's a strategic capability woven into how we build, operate, and deliver. A senior individual contributor reporting to the Senior Director of Business Operations, this role is responsible for driving the end-to-end execution of AI initiatives across the organization: from embedding AI capabilities into our existing platform to bringing net-new AI-powered products to life.
This role sits at the intersection of machine learning, product, engineering, and business operations. You will be the person who makes AI initiatives actually ship translating ambitious ideas into grounded execution plans, aligning cross-functional teams around a shared plan, and managing the unique complexity that comes with building and deploying AI systems in a regulated, high-stakes healthcare environment.
On the integration side, you'll drive programs that embed AI features — intelligent automation, predictive insights, NLP, clinical decision support, and more — into Care Lumen's existing platform. These programs require deep collaboration with product managers, ML engineers, data scientists, and clinical subject matter experts to ensure AI capabilities are technically sound, clinically appropriate, and operationally ready.
On the product side, you'll support the development of standalone AI-driven products when the opportunity arises — owning program structure from discovery through launch, and ensuring that cross-functional dependencies (data, infrastructure, compliance, go-to-market) are managed with rigor.
This is a rare opportunity for someone who understands how AI is actually built, has the program management discipline to drive complex work to delivery, and has the credibility to lead without authority across a high-performing technical organization. If you've lived the challenges of AI program delivery — the model iteration cycles, the data readiness blockers, the responsible AI considerations — and you want to do it at a company where the mission genuinely matters, we want to talk to you.
Preferred
Compensation & Benefits
The expected total cash compensation for this role is market-driven, with an expected starting salary of $180,000 - $230,000 with up to a 15% bonus. Salary is ultimately determined based on a candidate’s skills, expertise, and experience.
Care Lumen offers a robust and comprehensive benefits package including:
Offers are contingent upon successful completion of a background screening. Background screenings will be conducted in compliance with applicable laws and will not be initiated without your consent.
Care Lumen is an equal opportunity employer committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other legally protected status.
We are committed to providing reasonable accommodations to qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at apply@carelumen.com.
About Care Lumen
Care Lumen is transforming healthcare by connecting people, care, and data—so that every decision leads to better outcomes. We empower care teams with a unified platform that delivers intelligent, real-time insights, streamlined workflows, and stronger collaboration across clinical, operational, and administrative domains.
We’re a remote-first company that values flexibility, autonomy, and results over hours logged. We’re guided by values that push us to excel, stay curious, and take smart risks. The best solutions come from teams that listen, learn, and build together. And we’re focused on outcomes that matter—not just for our clients, but for the people they serve.
On the product side, you'll support the development of standalone AI-driven products when the opportunity arises — owning program structure from discovery through launch, and ensuring that cross-functional dependencies (data, infrastructure, compliance, go-to-market) are managed with rigor.
This is a rare opportunity for someone who understands how AI is actually built, has the program management discipline to drive complex work to delivery, and has the credibility to lead without authority across a high-performing technical organization. If you've lived the challenges of AI program delivery — the model iteration cycles, the data readiness blockers, the responsible AI considerations — and you want to do it at a company where the mission genuinely matters, we want to talk to you.
Key Responsibilities
- Own end-to-end program management for Care Lumen's AI initiatives spanning AI feature integration into existing products and the development of standalone AI-powered solutions from discovery and planning through deployment and post-launch iteration
- Drive cross-functional alignment across product management, ML engineering, data science, software engineering, clinical operations, legal/compliance, business partners, and customer success teams, ensuring everyone is working toward the same outcomes with clear accountability
- Develop and maintain AI program plans that account for the unique delivery dynamics of AI development including data acquisition and readiness, model training and evaluation cycles, A/B testing, and staged rollout strategies
- Identify and actively manage risks specific to AI programs: data quality issues, model performance gaps, regulatory and compliance considerations (including HIPAA, AI governance, and clinical validation requirements), and integration complexity
- Establish and maintain AI program governance: decision logs, project plans, risk registers, change management documentation, and stakeholder reporting that keeps leadership informed and compliant
- Partner with product and ML/data engineering teams to assess data infrastructure readiness for AI workloads surfacing gaps early and driving resolution before they become delivery blockers
- Coordinate responsible AI practices across programs, ensuring that bias evaluation, explainability, and clinical/ethical review are built into delivery processes not bolted on at the end
- Build out AI program management frameworks, playbooks, and best practices that can scale as Care Lumen's AI portfolio grows
- Act as a strategic thought partner to product and engineering leadership on prioritization, sequencing, and resourcing of AI initiatives across the org
Skills, Knowledge & Expertise
- 5–10 years of experience in a Technical Program Manager or equivalent role, with at least 3 years directly managing AI, ML, or data science programs from initiation through production deployment
- Hands-on familiarity with the AI/ML development lifecycle including data preparation, model training and evaluation, experimentation frameworks, deployment pipelines, and monitoring sufficient to identify risks, ask the right questions, and keep teams unblocked
- Demonstrated ability to manage complex, multi-team programs where no single team owns the full outcome driving alignment and accountability across engineering, data science, product, and business stakeholders
- Experience navigating the unique delivery challenges of AI programs: non-deterministic timelines, model iteration cycles, data dependencies, and the gap between prototype performance and production readiness
- Strong command of program management fundamentals: dependency management, risk tracking, milestone planning, and executive-level status reporting
- Excellent communicator that can distill technical complexity into crisp, credible narratives for both product teams, engineering teams and senior leadership, and equally able to translate business strategy into technical scope
- Proficiency with program/project management tools (Jira, Notion, Confluence, Smartsheet or equivalent)
- Familiarity with responsible AI principles: bias and fairness evaluation, model explainability, audit trails, and the regulatory considerations that apply when AI is used in high-stakes decision-making environments
- Bachelor's degree in Computer Science, Engineering, Data Science, or a related technical field or equivalent practical experience
Preferred
- Experience in healthcare technology, digital health, or managed care markets.
- Understanding of health plan, payer, or clinical operations buyer dynamics.
- Working knowledge of HIPAA and relevant AI governance frameworks
- Experience shipping AI features to production users at scale including rollout strategies such as shadow mode, staged deployment, and model monitoring in live environments
- Familiarity with modern AI/ML stacks: LLMs, RAG architectures, NLP pipelines, vector databases, or clinical NLP tooling
- Experience in a high-growth, Series A–C stage company where AI infrastructure and delivery processes are being built from the ground up
Compensation & Benefits
Compensation & Benefits
The expected total cash compensation for this role is market-driven, with an expected starting salary of $180,000 - $230,000 with up to a 15% bonus. Salary is ultimately determined based on a candidate’s skills, expertise, and experience.
Care Lumen offers a robust and comprehensive benefits package including:
- Remote-first environment with company provided computer
- Thirteen paid holidays per year (average)
- Medical, dental and vision coverage with multiple levels of coverage
- HSA, FSA and Dependent Care accounts
- Short-term and Long-term disability
- Life and accidental death insurance
- Discounted voluntary benefits, such as additional life insurance
- Employee Assistance Program
- Paid Parental Leave
- Flexible vacation time
- 401(k) with employer matching and immediate vesting
Offers are contingent upon successful completion of a background screening. Background screenings will be conducted in compliance with applicable laws and will not be initiated without your consent.
Care Lumen is an equal opportunity employer committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other legally protected status.
We are committed to providing reasonable accommodations to qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at apply@carelumen.com.
About Care Lumen
Care Lumen is transforming healthcare by connecting people, care, and data—so that every decision leads to better outcomes. We empower care teams with a unified platform that delivers intelligent, real-time insights, streamlined workflows, and stronger collaboration across clinical, operational, and administrative domains.
Our vision is bold: to reimagine how care is delivered by unifying clinical operations and unlocking insights that improve lives. We believe in the power of great people and purposeful technology—and with all of us aligned around a common goal, our potential grows even stronger. We’re building for impact today and evolving through innovation tomorrow.
We’re a remote-first company that values flexibility, autonomy, and results over hours logged. We’re guided by values that push us to excel, stay curious, and take smart risks. The best solutions come from teams that listen, learn, and build together. And we’re focused on outcomes that matter—not just for our clients, but for the people they serve.
Care Lumen’s LinkedIn
Care Lumen’s website
Process – What to Expect
Care Lumen’s website
Process – What to Expect
Our hiring process typically includes:
- Applied
- Recruiter Interview
- Hiring Manager Interview
- Second Hiring Manager Interview
- Panel Interview
- Second Panel Interview
- Offer
- Background Check
- Hired – Welcome to Care Lumen!
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