NetomiNE

ML Data Analyst

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience.

Netomi

Employee count: 51-200

India only
At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.
Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.
Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.
Want to become a key part of the Generative AI revolution? We should talk.

Job Responsibilities

  • Requirement Analysis - Understand business requirements and identify opportunities for AI integration in generative chatbot solutions.
  • Data Exploration and Analysis - Analyze large datasets to extract meaningful insights, patterns, and trends relevant to the development and improvement of generative AI chatbots.
  • Feasibility Assessment - Evaluate the feasibility of implementing AI models and algorithms to enhance chatbot performance, ensuring alignment with business goals.
  • Model Selection and Design - Work closely with data scientists to choose appropriate AI models, develop prototypes, and design solutions for generative chatbot capabilities.
  • Implementation and Deployment - Collaborate with development teams to implement and deploy AI models into the chatbot platform, ensuring seamless integration and optimal performance.
  • Performance Monitoring and Optimization - Continuously monitor and evaluate the performance of generative AI chatbots, making data-driven decisions to optimize and enhance their capabilities.
  • Collaboration and Communication - Foster collaboration between data analytics, data science, and development teams to ensure effective integration of AI solutions into the chatbot ecosystem.
  • Communicate findings, insights, and recommendations to both technical and non-technical stakeholders.
  • Education and Training - Provide training and support to team members on AI technologies, data analysis techniques, and best practices for generative chatbot development.
  • Stay Informed on AI Trends - Keep abreast of the latest advancements in AI, machine learning, and natural language processing to identify opportunities for innovation in chatbot technology.

Requirements

  • Educational Qualification: Bachelor's or Master's degree in Computer Science, Data Science, or a related field.
  • Experience: 2-5 Years of experience as an AI Analyst or in a similar role, with a focus on data analytics and AI integration.
  • Experience in the development and deployment of generative AI models is a plus.
  • Technical Skills: Proficiency in Python and relevant AI libraries/frameworks (e.g., TensorFlow, PyTorch).
  • Strong understanding of machine learning algorithms and natural language processing.
  • Analytical Skills: Strong analytical and problem-solving skills, with the ability to derive actionable insights from complex datasets.
  • Communication Skills: Excellent communication skills to convey technical concepts to both technical and non-technical stakeholders.
  • Collaboration and Teamwork: Demonstrated ability to work collaboratively in cross-functional teams, fostering a culture of innovation and continuous improvement.
  • Adaptability: Ability to adapt to a dynamic and fast-paced environment, staying proactive in identifying opportunities for AI-driven improvements in chatbot functionalities.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

About the job

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Job type

Full Time

Experience level

Entry-level
Mid-level

Location requirements

Hiring timezones

India +/- 0 hours

About Netomi

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Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.

The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.

Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.

Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.

Employee benefits

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Retirement benefits

Competitive pay, equity opportunities and a 401K plan.

Company retreats

Annual company retreats so you can meet everyone in person.

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

Healthcare benefits

Medical, dental, and vision insurance for employees and dependents.

View Netomi's employee benefits
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Netomi

Company size

51-200 employees

Founded in

2015

Chief executive officer

Puneet Mehta

Employees live in

View company profile

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Netomi hiring ML Data Analyst • Remote (Work from Home) | Himalayas