Support Solutions Engineer (L5) - Data Platform, Online DataStores

Employee count: 5000+

Poland only

Netflix is seeking a Support Solutions Engineer (L5) to help scale customer support. The role focuses on handling customer requests, troubleshooting issues, automating support needs, and continuously improving the engineering support experience. The ideal candidate will be a data-driven decision-maker with strong communication and collaboration skills.

Requirements

Skilled in providing superior customer support across a complex organization.
Passionate about customer experience.
Data-driven decision-maker.
Excellent written and verbal communications skills.
Strong collaboration skills.
Experience in designing, implementation, and maintenance of scalable NoSQL datastore solutions.
Experience with scripting/automation, APIs, development, automation tools, Git cli
Experience with Java or Python
Experience with ElasticSearch,KeyValue datastores (e.g. Cassandra), or other components of the Elastic Stack
Experience with observability and monitoring systems (e.g. Atlas, Prometheus, and DataDog)
Experience in troubleshooting read/write latencies and debugging complex issues

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About the job

Apply before

Oct 19, 2025

Posted on

Aug 20, 2025

Job type

Full Time

Experience level

Mid-level

Location requirements

Poland

Hiring timezones

Poland +/- 0 hours

About Netflix

Learn more about Netflix and their company culture.

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Netflix is the world's leading streaming entertainment service with over 195 million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.

A great workplace combines exceptional colleagues and hard problems.

Freedom and Responsibility

Our core philosophy is people over process. Our culture has been instrumental to our success and has helped us attract and retain stunning colleagues, making work here more satisfying.

Internet entertainment. Global original content. Product personalization.

Our first original series debuted in 2013. Over the following decades, Internet TV will replace linear, and we hope to keep leading by offering an amazing entertainment experience.

Tech stack

Learn about the tools and technologies that Netflix uses to build, market, and sell its products.

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Node.js

JavaScript

Python

HTML5

Java

CSS 3

Kotlin

Swift

Flask

Falcor

Presto

36 more

Netflix employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Netflix.

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Healthcare benefits

Medical, dental, and vision insurance.

Time Away

Our vacation policy is “take vacation” and we actually do. Frankly, we intermix work and personal time quite a bit. Time away works differently at Netflix.

Paid parental leave

We recognize that one of the most special events in an individual's life is the birth or adoption of a child. Our parental leave policy is: "take care of your baby and yourself." New parents generally take 4 - 8 months.

Work, Not Drive

When it comes to your work schedule, commuting doesn’t always sync up and rush hour can be stressful. Work, not drive partners with a rideshare service that provides you the flexibility and focus on work while you commute.

View Netflix's employee benefits