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Support Engineer - AI Object Storage Expert (S3, Ceph)

DataDirect Networks (DDN) is a leading provider of high-performance data storage and management solutions, specializing in AI and HPC applications.

DDN

Employee count: 1001-5000

Poland only

DDN is seeking a Remote Support Engineer for their AI Object Storage services (S3, Ceph) to deliver premier customer experience. The role involves providing expert support, troubleshooting issues, creating support tools, and collaborating with Product Engineering and Education teams. This position focuses on a world-class customer experience with a track record in AI and performance data storage solutions.

Requirements

  • 7+ years’ experience in a similar technical role supporting production environments
  • Experience supporting solutions post-sale
  • Proven in-depth technical knowledge and problem analysis skills
  • Excellent customer interfacing skills
  • Solutions oriented with an aptitude from analytical thinking and problem solving
  • Good verbal and written communication skills (English, second language beneficial)
  • Comfortable leading technical conversations with customers

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level
Senior

Location requirements

Hiring timezones

Poland +/- 0 hours

About DDN

Learn more about DDN and their company culture.

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At the heart of what we do is a culture of innovation and dedication to empowering businesses around the globe with cutting-edge data solutions. Since our inception in 1998, DataDirect Networks (DDN) has pioneered advancements in data storage and management, focusing on high-performance computing (HPC) environments and artificial intelligence (AI) applications. With over two decades of dedicated service, we understand the challenges organizations face when handling massive datasets and have developed a comprehensive platform that enhances operational efficiency, reliability, and scalability.

Our esteemed leaders, including co-founders Alex Bouzari and Paul Bloch, have built DDN into a respected global entity, known for its commitment to transforming IT infrastructures through intelligent data management strategies. DDN is trusted by over 11,000 customers, including premier organizations across healthcare, finance, automotive, and education. We pride ourselves on our innovative spirit, exemplified by our continuous investment in research and development, with more than $500 million allocated to ensuring we remain at the forefront of technology.

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DDN

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DDN hiring Support Engineer - AI Object Storage Expert (S3, Ceph) • Remote (Work from Home) | Himalayas