DDN is seeking a Remote Support Engineer for their AI Object Storage services (S3, Ceph) to deliver premier customer experience. The role involves providing expert support, troubleshooting issues, creating support tools, and collaborating with Product Engineering and Education teams. This position focuses on a world-class customer experience with a track record in AI and performance data storage solutions.
Requirements
- 7+ years’ experience in a similar technical role supporting production environments
- Experience supporting solutions post-sale
- Proven in-depth technical knowledge and problem analysis skills
- Excellent customer interfacing skills
- Solutions oriented with an aptitude from analytical thinking and problem solving
- Good verbal and written communication skills (English, second language beneficial)
- Comfortable leading technical conversations with customers