Netflix logo

Operations & Support Specialist

Netflix is the world's leading streaming entertainment service with 208 million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages.

Netflix

Icons/design/feather/users

5,000+

Icons/design/feather/country/us United States
Netflix is the world's leading streaming entertainment service with 208 million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.
Our Team
Being on our IT team at Netflix means more than being a technology expert. It also means being passionate about service to others. 
Netflix is on the hunt for a smart, motivated, customer-centric team member to take on our Operations & Support (OS) Specialist role to provide exceptional service to our stunning colleagues and partners. This position will be based out of our Los Angeles office, with some travel.  
The OS team is responsible for thousands of systems globally, continually researching, reviewing, and refreshing technology to ensure our employees have the best tools and equipment needed to stay highly productive.  We seize opportunities to innovate in Netflix's unique fast-paced environment, and spark joyful experiences with technology. Our teams are the first line of support and experts for all employee technology platforms and service throughout the company. 
In this position, you will interact with our users in multiple ways, including tickets, email, Slack, and video conference. Daily duties consist of prioritizing, resolving, routing and scheduling all incoming internal technology support requests and issues.  

Responsibilities include, but are not limited to:

  • IT or Desktop Support/System Administration
  • Knowledge of best practices around data security
  • Supporting in fact, including G Suite for Enterprise, Office 365, and Adobe CC (managing user and group accounts, permissions, and SSO)
  • Troubleshooting a variety of technical issues across different operating systems (macOS, ChromeOS, Windows, and Linux), and various applications, and hardware (Mac, Lenovo and Chromebook hardware including laptops & desktops, peripheral technology)
  • Video Conferencing troubleshooting, including Google Hangouts, Google Meet, Chromebox for Meetings, & Zoom
  • Provide technical guidance on applications and security practices
  • Procurement and device management
  • Mobile device deployment and support (iPhone and Pixel devices)
  • Support employee technology lifecycle, i.e. hardware, software, mobile, peripherals 
  • Project coordination and technical writing
  • Technical support for onsite and offsite events

About You

  • Ability to read customers and make great judgement calls
  • Patience and a desire to provide world class customer service
  • Flexible and inclusive interpersonal and communication skills
  • Provide thoughtful recommendations and ability to share differing perspective to challenge the status quo
  • Proven ability to work independently with minimal supervision; must be a self-motivated self-starter that can initiate ideas and take ownership of work
  • Ability to utilize root cause analysis to identify problems from symptoms and implement solutions inclusively with team and business partners
  • Strategic technical and business thinking, taking calculated risks and able to pivot quickly
  • Resilient in learning from mistakes and applying lessons quickly to new situations
  • Skilled in discerning between need for leading and following, great self-awareness in strengths and weaknesses
  • Experience partnering with external vendors
  • Ability to learn new technologies quickly and with minimal guidance
  • Ability to partner effectively with business leaders and cross functional teams
  • Thrives on technical challenges and takes pride in solving them
  • Capable of following and composing process and procedure documentation, training users in complex topics, and interacting positively with upper management
At Netflix, we are committed to diversity, equity, and inclusion.  We want to share with you that we are mindful of limited access to resources and opportunities that come with systemic disadvantages.  So if you align strongly with our values and have transferable experiences, we encourage you to apply.  

About this role

January 2nd, 2022

June 2nd, 2021

Full Time

To apply, you must have a permit to work in this country.
Icons/design/feather/country/us United States
Netflix is hiring for this role
 in these timezones.
Icons/design/feather/country/us All US timezones (+/- 4 hours)
-11.00 -11.00
-10.00 -10.00
-9.50 -9.50
-9.00 -9.00
-8.00 -8.00
-7.00 -7.00
-6.00 -6.00
-5.00 -5.00
-4.00 -4.00
-3.50 -3.50
-3.00 -3.00
-2.00 -2.00
-1.00 -1.00
10.00 10.00
10.50 10.50
11.00 11.00
12.00 12.00
12.75 12.75
13.00 13.00
14.00 14.00

Apply now

Please let Netflix know you found this job on Himalayas. This will help us grow!

Apply now

About Netflix

Learn about Netflix and their company culture.

View company profile

Netflix is the world's leading streaming entertainment service with over 195 million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.

A great workplace combines exceptional colleagues and hard problems.

Freedom and Responsibility

Our core philosophy is people over process. Our culture has been instrumental to our success and has helped us attract and retain stunning colleagues, making work here more satisfying.

Internet entertainment. Global original content. Product personalization.

Our first original series debuted in 2013. Over the following decades, Internet TV will replace linear, and we hope to keep leading by offering an amazing entertainment experience.

Tech stack

Learn about the technology and tools that Netflix uses.

View tech stack
Licensing
Icons/design/feather/users

5,000+

1997

Reed Hastings

Icons/design/feather/country/us United States
Icons/design/feather/country/au Australia
Icons/design/feather/country/jp Japan
Icons/design/feather/country/fr France
Icons/design/feather/country/mx Mexico
Icons/design/feather/country/de Germany
Icons/design/feather/country/nl Netherlands
Icons/design/feather/country/ph Philippines
Icons/design/feather/country/sg Singapore
Icons/design/feather/country/es Spain
Icons/design/feather/country/tw Taiwan
Icons/design/feather/country/in India
Icons/design/feather/country/gb United Kingdom

Similar remote jobs

These are some of our top picks for great remote jobs on Himalayas.

View all jobs
RemNote logo

RemNote

Icons/design/feather/users

1-10

Qatalog logo
Icons/design/feather/country/us United States only
Modern Health logo
Icons/design/feather/country/us United States only

2 remote jobs at Netflix

Netflix is hiring Senior Software Engineer, Database Access Platform and Operations & Support Specialist.

View all jobs at Netflix
Netflix logo
Icons/design/feather/country/us United States only
Netflix logo
Icons/design/feather/country/us United States only

Remote companies like Netflix

These are some great remote companies operating in similar industries to Netflix.

View all companies
XCLAIM logo

XCLAIM is revolutionizing the bankruptcy claims market through digital efficiencies of scale.

Freetrade logo

Freetrade's mission is to get everyone investing. It's one of the best ways to grow your savings, but for a lot of people, investing seems complicated, expensive and remote.

We exist to help you expand your human potential. Artfully crafted and backed by science, our guided experiences are for those seeking to become more, so they can do more, for the world.

Groove logo

A better way to support your customers. Groove's Shared Inbox, Knowledge Base, and Reports help your team provide personal support at scale.

Uberspace logo

Instead of an anonymous big corporation, Uberspace is run by about a dozen people that strive to make technology accessible, understandable and manageable for you.

We are changing the agricultural world with autonomy at Bear Flag Robotics.

The latest jobs in your inbox

We'll keep you updated with the best new remote jobs.

Read about our privacy policy

Hiring remotely?
Start posting jobs today.

Start posting jobs for only $50.

Post remote jobs on Himalayas