Associate Staff Engineer - Operations Manager

Role - Operations Manager
Location - Remote USA
Employment type - Full-time

Job Overview:
What you will do Manage the end-to-end content production workflow — from clinical editorial review, QA, and release deployment Build and maintain the operational cadence across product, clinical content, and engineering, content release calendars, cross-functional stand-ups Define, instrument, and report on product operations.

KPIs:

• Content freshness rates, release velocity, defect escape rates, SLA compliance by content type Utilize Jira and Confluence to ensure process documentation is accurate and adopted.
• Act as the primary point of escalation for content quality issues and production blockers; facilitate root cause analysis and drive corrective action Partner with clinical pharmacists and medical editors to triage incoming content change requests, prioritize against clinical impact, and route appropriately.
• Support product launches by coordinating go/no-go readiness across content completeness, QA sign-off, and regulatory review checklists Identify and eliminate operational bottlenecks; lead continuous improvement initiatives that reduce time-to-publish without sacrificing clinical accuracy.
• Serve as the voice of operational reality in product roadmap discussions -translating content team capacity into realistic delivery commitments.
• Required qualifications 5+ years in product operations, program management, or content operations.
• At least 2 years of experience in healthcare, clinical content, or regulated industries.
• Demonstrated ability to design and document operational workflows for cross-functional teams Experience owning project management tooling and building processes other teams actually use Data-driven approach to operations.
• Comfortable defining metrics, building dashboards, and presenting insights to leadership.
• Strong written communication; ability to translate clinical and technical complexity into operational clarity.
• Nice to have Background in pharmacy, clinical informatics, health information management, or life sciences.
• Familiarity with drug reference content (FDA labeling, USP monographs, clinical guidelines).
• Experience operating within an FDA-regulated or HIPAA-governed product environment.
• Knowledge of HL7 FHIR, EHR integrations, or clinical data interoperability standards.
• Prior work at a clinical content publisher, pharmacy benefits company, or health IT vendor.
• Experience with agile product delivery and working alongside software engineering teams.

Must have skills:
Minimum 5 years of experience required in operations management.
Minimum 2 years of experience required in healthcare, clinical content, or regulated industries.
Product Management with Atlassian Solutions.

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and our people exist everywhere in the world (17000 plus experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!