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MuralMU

Manager, Customer Success, EMEA & APAC

MURAL is on a mission to inspire and connect imagination workers globally.

Mural

Employee count: 201-500

NL and ES only

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Manager, Customer Success, EMEA & APAC role to lead the day-to-day execution, coaching, and operational performance of the EMEA and APAC CS team, supporting CSMs across mid-market and strategic customers.

Requirements

  • 5+ years in Customer Success, Account Management, or a related customer-facing SaaS role
  • 1+ years of people leadership, team lead, mentoring, or coaching experience
  • Strong understanding of Customer Success Fundamentals
  • Ability to coach CSMs, set clear expectations, give actionable feedback, and build a culture of accountability and continuous improvement
  • Comfortable using data, systems, and operating cadences to improve visibility, prioritization, and execution across a team
  • Experience partnering and working closely with Sales, Account Management, or Revenue teams to support retention, expansion identification, account planning, and customer value alignment
  • Clear, structured communicator who can operate across cultures, time zones, and cross-functional teams
  • Exceptional communication skills with comfort engaging executive audiences and driving strategic conversations
  • Experience working with customers or teams across EMEA and/or APAC is a plus
  • Based in the Netherlands or Spain, with willingness to travel occasionally for team, customer, or company meetings

Benefits

  • Health insurance
  • 401k Matching
  • Retirement Plan

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Netherlands +/- 0 hours, and 1 other timezone

About Mural

Learn more about Mural and their company culture.

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MURAL is on a mission to inspire and connect imagination workers globally. Join our team of talented, passionate teammates as we scale visual collaboration around the world.

Help us transform work through visual collaboration

We’re building a next generation digital workspace for visual collaboration, helping modern teams put imagination to work to understand problems and solve challenges together, from anywhere.

2020 has seen visual thinking and remote collaboration go mainstream, and we recently raised a $118M Series B to bring MURAL to organizations around the globe. We’re looking for talented, passionate teammates to join us as we scale visual collaboration.

Named one of Inc. Magazine’s fastest growing companies, MURAL is used by 4,000+ customers worldwide and 50% of the Fortune 100. Enterprises such as IBM, Autodesk, Intuit, GitHub, and Atlassian each have up to tens of thousands of MURAL members collaborating with the product each month.

Meet our team of imagination workers

We’re a global team of 250+ imagination workers with roots in Buenos Aires, a second headquarters in San Francisco, and teams spread across the US, Europe, the UK, Australia, and beyond. MURAL has been remote-first since the start, and we embrace open-mindedness, cultural awareness, and the diversity of our teammates and customers.

We value creativity, transparency, thinking globally, and playing to win all while having fun. Together, we can transform the future of work through visual collaboration.

Employee benefits

Learn about the employee benefits and perks provided at Mural.

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Generous vacation

We have a flexible time off policy.

Healthcare benefits

Comprehensive health benefits, including dental & vision.

Paid parental leave

Paid family leave for all parents to support you and your family.

Equity benefits

Every employee gets equity, so you are rewarded for your best work.

View Mural's employee benefits
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Mural

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